Manufacturer Warranties and Protection Plans

[athadani]

Hi!

I purchased a Samsung i7 laptop from BBY in August, 2011.  Last week, I started to have problems rebooting the machine.  I tried using a Windows7 repair disc but for some reason, that is not able to resolve the issues.  Is this problem covered by warranty?  What are my options for resolving this issue?

Thanks,

Aditya

[CrystalWoW Community Veteran · Accepted solution]

You can take the unit in to best buy and as long as it is a hardware issue, not software, it will be covered by the manufacturers warranty. They will send it off for service and normally it takes 14-21 days.

[athadani]

Is there a way for me to check whether it is a software issue or a hardware issue?

[Ryan-BBY Senior Social Media Specialist]

Hey athadani,

CrystalWoW is correct.

Just bring it in and one of our technicians should be able to tell you in-store.  If not, they would have to send off to our service center for further diagnostics.