What started off as a small problem has escalated to a much larger one. A few months ago, my Samsung started taking a while to turn on. In the beginning there didn't seem to be much of an issue, you’d hear the chime as it would try to turn, after once or twice it eventually would turn on all the way. Things got progressively worse to the point where it was taking 5-10 minutes for my TV to turn on. Some research showed that this is a pretty common problem with Samsung televisions and was a pretty easy fix.
I called to get service scheduled; they could fit me in 2 weeks from the first call. The day came for my first service appointment and I had planned to use vacation time because I didn't know how long this would take. The morning of my appointment comes and I receive a call from the repair tech. I explained the problem and he understood, reiterating what I had read on the internet that it was a pretty common problem. He mentioned he’d have to order parts and would schedule a service after they came in. There goes one day of vacation time from work and all I received was a phone call, thanks Best Buy! 2 weeks later the part has finally arrived and the next service is scheduled, another in home visit scheduled. The tech comes out (more time off work!), puts in the new parts and the TV appears to be working fine...for now.
A week or so later, another problem arises. The TV now starts to flash a black screen and then the picture, once the flashing starts it continues. The TV has now become unwatchable. I called again to report the problem and schedule service, the earliest appointment is in another two weeks. Again on the day of my appointment, I must take more time off of work so someone can be home for the tech to come out. What do I get? Another phone call and am told they’ll have to order more parts and schedule another date to come out. I sure am glad I’m taking all of this time off of work, and I know my employer is really loving it!!
2 more weeks go by and the next service visit is here, my wife takes time off work this time, the repair tech “fixes” the problem and thinks everything is fine. Here’s the catch, the problem ISN’T FIXED!! I get home from work about an hour after he has left and the TV is still flashing and now the picture (what little bit you can see between flashes) is extremely dark and dim. So not only in my 2nd problem with the TV not fixed, I now have additional problem with it! Thanks again Best Buy!!
Since the tech had left no more than an hour before I found the problem was still going on, I tried contacting the 1-800 # to see if he could come back and fix everything. No one from the 800 # was helpful, they wanted to schedule ANOTHER appointment for a tech to come out and fix it in 2 more weeks. What a joke. Can’t someone just send the guy back out and have him fix what he should have done in the first place? I finally was told they could escalate my service call and get someone out sooner (5 days from the the day I called), meaning MORE time off of work.
That brings us to today, the tech came back out to see the problems that I’ve been having. I showed him everything and was told he’d have to order more parts and come back out for another service call in approximately another 2 weeks. Yet again that means more time off of work to get this repaired.
At this point I’ve missed 5 days from work (with at least one more coming!), had 8 services scheduled waiting 2 weeks between EACH appointment, and 3 part orders for this television. It’s going on almost 3 months now and I STILL can’t watch my TV. The Samsung is completely unwatchable. If I spend $1500 on a TV, I usually expect to be able to watch it, not for it to hang on my wall as decoration, I could have gotten a picture to do that. What a joke.
@Dorothy_BestBuy
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