Manufacturer Warranties and Protection Plans

[guimomesso]

Hi!
My name is Guilherme and I am from Brazil. I am writing you because I saw at the forum that you solve a similar problem that mine. I bought a Samsung Notebook last December in BB #289 in Las Vegas. It is a 700Z5B.

Last week it stopped working. The notebook simply do not turn on. It is a notebook with Samsung International Warranty (it is written on the hardware). I also bought a Geek Squad Warranty because the BB seller told us it is a global support. It was in portuguese (awesome)!!!!

Well, I talked to Samsung here in Brazil and they told me that they need a Global Certificate to give me support. They also told me Best Buy should have given it to me with the invoice/receipt when I bought.

I did not receive any Samsung Global Certificate.

So I want to know if you could help me to get it in order to have Samsung's support here. It is possible?

Thank you for your attention.

Regards.

Guilherme

[Ryan-BBY Senior Social Media Specialist]

Hello guimomesso -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi Guilherme,

Products available for purchase at our U.S. retail stores are primarily intended for use in the United States, so most do not include international warranty coverage.  If the laptop you purchased includes this benefit, however, any documentation related to that coverage would be included with your owner’s manual and user guide.  I’d encourage you to double-check the documentation that came in the box if you have not already done so.

If you are unable to obtain support through Samsung, then you will need to bring your laptop back to one of our U.S. retail stores for assistance.  Alternatively, if you purchased a Geek Squad Black Tie Protection plan for your laptop, you may contact our international support team through the following website:

http://bbyurl.us/IntBTPportal

Let me know if you have any other questions.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.