Manufacturer Warranties and Protection Plans

[jmstone29]

After about 2 to 3 weeks Best Buy gave the okay to return my TV for a brand new one after it was determined it wasn't fixable. All I had to do was call and update the serial number. As soon as I did that I was told in 3 - 5 business days I'd get a "confirmation number" to take to the store with me to return my TV.

It's been 3 weeks now and 3 phone calls and I'm still getting jerked around. They go as far as saying it's approved, but somehow it's impossible to convey this info to anyone at an actual store that could help me.It's always the same - I should hear back in 3-5 days. I've even had someone from Best Buy call me twice to see if I've gotten the number.. I appreciate the concern, but how does Best Buy not know what Best Buy is doing?

I' didn't pay $129 to spend hours on the phone, I'm tired of this garbage. I registered this account and posted most of this while on hold!

I've finally talked to a supervisor name Ben, he says he'll forward my info to some approval(?) department and I should hear back Monday. I just thought posting in here might help me get marginally closer to some sort of actual customer satisfaction. I'll keep my fingers crossed...

[Adamtech Emerging Expert]

Hi there and welcome to our Community! I apologize for the delay in getting your television replaced. One of our Community Connectors may be able to assist you with obtaining the confirmation number. You should hear from them in the next couple of business days but usually sooner.

[Dorothy-BBY Community Supervisor]

Hello jmstone29 -

Allan, one of our Community Connectors, should be touching base with you and offering his assistance in obtaining your confirmation number.  Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi jmstone29,

I have to admit that waiting three weeks for the confirmation number, which is what the store needs to get you a replacement TV, is way too long. I did look up your replacement request and I see that the confirmation number was generated on 8/14/2009, and you processed the replacement at your local Best Buy® store on 8/16/2009.

I wish I could take credit for finally getting this resolved for you, but I was happy to see this is finally behind you. I truly do apologize for all the headaches this repair has caused you, and if you need any additional assistance just send me a private message. To send me a private message you should log into the forum, click on my icon, and then click on the send this user a private message link.

Thanks for posting,