Manufacturer Warranties and Protection Plans

[Allan-BBY Community Connector]

Hi skap,

I completely hear where you are coming from on this! I have not heard back from the management of this store as to what they could possibly offer as a resolution to your concern, and because of this I have re-sent my email to them today.

I did see that your TV was assigned to a technician at the service center on 2/3/2012, and they ordered the necessary parts to repair the TV that day. I emailed the technician's manager yesterday asking him to do what he can to expedite this. This manager emailed me back stating the parts should be received by his service center today 2/8/2012, and as soon as they receive the parts they will expedite this repair. Once I have new information for you I will post back to this thread.

Thanks,

[skap]

Xanthis, what exactly are the points to your responses?  I am fully aware of the facts that you feel needed to be stated. Other than a need to defend the company you don't appear to offer much in the way of a solution.   I would beg to differ on your stance that you do not speak for the company.  As an employee of the company you are a complete representation of Both Best Buy and Geek Squad when you post responses to customers on these forums. 

[Xanthis]

I am mearly stating that they are not being flexible when it comes to Platinum Rewards, that is the policy, just like the holiday return policy was what you needed to adhere to. It was an attempt to help clarify why a return was denied.

I am required to state that I work for BB, and state that my comments are not a representation of BB when it comes to the forums, as I am doing this in my own time.

[Mbrguy Trusted Contributor]

Xanthis is not an authorized representative of Best Buy on these forums. While he may be an employee, when he comes onto these forums, he is only another user, albeit one with a lot more knowledge of policy than others.

Because he comes here in hi own time and is not authorized by Best Buy to post here on behalf of the company, anything he states is his own opinion and not representative of the company. He is also required to let others know of any affiliation with the company that he may have.

If you still want to believe that he represents Best Buy and Geek Squad, well then that's your problem, not his.

[Allan-BBY Community Connector]

Hi skap,

I heard back from the manager of your technician yesterday stating the unit is repaired, and is shipping back to the store. Once I see the store has received it I will post back to this thread.

Thanks,

[skap]

Aside from my criticism regarding Best Buy's policies, I am impressed with Geek Squad's consistent email updates and links to track the status of the work being done. 

[Allan-BBY Community Connector]

Hi skap,

I looked into this service order today and I show the store received the unit back from service on Tuesday 2/14/2012. I also see that you were contacted by this store, and that you now have picked up this TV. I have also sent you a private message with some additional information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks,