Manufacturer Warranties and Protection Plans

[Gmack400]

Hi! I purchased a HP Pavillion dv7 last year and am having hdd issues. I can't find my receipt anywhere after I moved but I'm almost positive I purchased a replacement plan. Is there a way to check this without the receipt?

[CrystalWoW Community Veteran]

Best buy has never sold a replacement plan on a laptop ever. They do have service plans and they can look it up if you purchased one with your name and phone number either by going to the store, calling 1888bestbuy or waiting here and someone will be in contact.

[Gmack400]

Ah, I mistyped. I also lost my Xbox 360 this week to RRoD and I had that on the brain (yes, it's been an AWESOME week...lol). Thanks for the info!

[CrystalWoW Community Veteran]

Xboxs aren't straight up replacements either just so you know. They rapid exchange for refurbished ones.

[Blake-BBY Community Connector]

Hello Gmack400,

I'm sorry to hear that your computer isn't working.  I'll be happy to see if I can find your receipt and if there's a Geek Squad Black Tie Protection plan on the computer.  I'll need more information before I can locate you receipt.  I’ll be sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.

Thank you for reaching out to us and I look forward to hearing from you.