04-05-2012 08:53 PM
04-06-2012 05:00 AM
04-10-2012 12:06 PM - edited 04-10-2012 12:06 PM
Welcome to the forums!
CrystalWoW is correct. We offer Geek Squad Black Tie Protection plans. You'll need to schedule an appointment for a technician to come to your home and inspect the television. If deemed necessary, they'll repair the television or have it replaced under the warranty.
Did you purchase a Geek Squad Black Tie Protection plan? Do you have the original receipt for the purchase?
I look forward to hearing from you!
04-10-2012 12:11 PM
They will first try to fix it. It will get replaced only in a few scenarios: a) If the TV undergoes 3 Qualified Repairs and needs a 4th (No Lemon Policy) or b) the parts are not available or it's uneconomical to repair.
If you are deemed to recieve a replacement, it will be replaced with a TV of comparable spec NOT to exceed purchase price. In other words, they will replace it with the most comparable 52", 1080p HDTV.
But, as the others have said.. they will first send a technician out and attempt repairs.