Manufacturer Warranties and Protection Plans

[thelarster]

I had my TV taken for repairs on 3/4 and returned on 3/13 with out being fixed correctly (they couldn't properly reproduce the issue.)

Now there is a new case  24520447 open to try and repair this again. The repair company is having trouble finding parts.

1. At what point will this just get replaced rather than repaired?

2. Does Best Buy offer a price match or equal. Meaning I paid $1000 and change so do I get $1000 or do I get a 32" LCD HDTV?

Thanks!

[thelarster]

No one?

[GeraldRose]

If Best Buy is unable to get parts for your tv, it is almost a certainty you will get a new tv.

As far as what you get, you will almost never get a gift card or a "credit" for the amount you paid. The reason is you will get a tv of comprable features and quality. I don't need to tell you a 1000 now will buy you a much better and larger tv and a 32 incher.

[thelarster]

Thanks for the reply.

That's what I was afraid of. I guess a working TV is better than nothing - just hurts knowing you paid over $1000 for it and now it's about a $500 TV. Dang it.

[RealGeorgeW Valued Expert]

Yes BUT as star said, if your TV does become junk'ed out, then you know as well as I do that $1000 now will buy you a heck of a lot more TV than it did when you bought yours. You really do come out way ahead.

[thelarster]

Oh, maybe I misunderstood. So I will get a $1000 comparable TV. That'd would be nice.

[GeraldRose]

I don't follow exactly what TheRealGeorgeW said.

This could be inside employee talk, I was always under the impression that because technology and pricing changes so frequently you would not be entitled to a 1000 dollars worth of a tv, but rather a tv that is comprable to the one you were returning/exchanging.

[thelarster]

Well the repair shop just called me. They found a part but it's going to be 3-4 weeks. So I'll be going on 7 weeks total to fix the TV!! There's got to be something Best Buy can do.

[Elizabeth-BBY Community Supervisor]

Hi thelarster,

I've asked Allan, one of our Community Connectors, to look into your television repair and assist you.  You should be hearing from him shortly.

Thanks for posting,

[Allan-BBY Community Connector · Accepted solution]

Hi thelarster,

I’m sure having your TV returned from repair without it working still is upsetting, and I’m sure now being told that the part won’t be in for 3-4 weeks is even more upsetting. If you purchased an extended warranty along with the TV that warranty could replace your TV under certain circumstances. Those circumstances are if your TV has had three previous qualifying repairs, and there is a diagnosis that a fourth qualifying repair is needed, your TV would be replaced. A qualifying repair is when a non-consumable part is installed on your TV, and due to that part installation your technician determines that your TV is repaired. Your TV would only be replaced by the manufacturer’s warranty if your TV is determined to be un-repairable, or if the manufacturer determines that the repair would not be cost effective to continue.

If your TV does end up being approved for replacement your TV would be replaced with the same TV (if we still carry it), a comparable model (not to exceed the original purchase price), or if there is no comparable model TV the store should give you store credit in the amount of what a comparable model would sell for today. How much you paid for the TV originally should not be a determining factor in what TV the store would offer you as a comparable model TV. I would like to see if there is something I can do to get your TV repaired faster, or replaced (if it qualifies). I am sending you a private message, and to check your messages you should log into the forum and click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate