10-14-2011 01:44 PM
I've purchased 2 extended warranties for my refrigerator, and now that it has stopped working and after 4 attempted repairs, they left the thing leaking water and recommended I put a towel or pan under it to catch the water until they can order me another part and try to fix it for the 5th time! Wow, that's all I can say. Meanwhile I've got water damaging my floor and a warranty that has already expired, and I have another 4-6 weeks to wait for this newest part.
I'm really confused as to what I should do now.
10-14-2011 02:58 PM
Welcome to our forums!
I'm so sorry that your refrigerator keeps having issues functioning properly, especially since your coverage has expired and left you with water damage. I can only imagine the array of feelings you have experienced through this process and I would be happy to see how I can hopefully turn this around for you.
I have already looked into your expressed situation and gathered pertinent details to pass along to our repair technicians. While I cannot guarantee an outcome at this time, I'll do my best to find the best solution. On another note, I would also like to continue our conversation about this topic, so I'm sending you a private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner. If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.
Thank you for sharing your experience with us here on the forums!
10-15-2011 04:22 PM
Thanks, Justin. I understand they can't fix it the first or second time, but I really hope this time they will get it right so I don't have to worry about this anymore.