This sounds like a real problem and not just an isolated event. You have atleast had someone come out and to call you. I have to keep calling and everyone tells me that they will call me back. The repair centers have given me several dates that a technician would be out to my house yet no one shows up and no one calls me. Best Buy Geek Squad even told me they would monitor my situation for three days to make sure someone came out but that was weeks ago. Yet no one from Best Buy will call me back either. I even sent an email to Best Buy customer service and all I got back was auto responce.
On 12-18-09 when I tried to turn on my televion a light on the power indicator flashed five times and there was no picture. No funtion of the tv worked. Pressing the power button did nothing. I unplugged the tv and replugged it and the power indicator flashed five times and still would do nothing else. I called best buy and I was informed that the geek squad television people had gone for the day and they don't work weekends so I needed to call back on Monday 12-22-09.
On 12-21-09 I called Best Buy again. I went through the problem in detail with the rep and was instructed to unplug the tv and try it again. Now with the tv being unplugged all weekend the power indicator light flashed 10 times instead of 5 times. The Best Buy rep told me that I live out Geek Squad coverage and that I would need a subcontractor to look at it. The rep informed me that she had faxed a work order to Bayou TV Technology and that they would be calling before the close of buisness today.
On 12-22-09 I called Bayou TV Technology because they had not called me on the day before like I was told they would. I was told that they could have someone to my house on 12-28-09. I asked what time the appointment was for and they told me the technition would call on the morning of the 28th to set a time with me.
On 12-28-09 By 10:00am we still haven't heard from the repair technition so I called Bayou TV Technology and was told that they would call the technition and have him call us. At 3:00pm no one had called us so I called Bayou once again and was told that the technition would call us. At 4:00pm no one had called us so I called them once again, this time I was told that the technition had called in sick and that another technition on a different route would now call us. I called Best Buy to inform them of the problem I was having with getting service. They put me on hold while they called Bayou TV and then Best Buy told me that a technition would call me before the end of the day.
On 12-29-01 I called Best Buy and told them that no one called me from Bayou TV as of yet, they called Bayou while I was on hold, they told me that no one answered the phone at Bayou TV. I asked if there was another contractor that I could work with on this because Bayou wasn't doing anything for me. They set up an appointment with Premier Electronics for me on 1-6-10.
On 1-6-10 at 9:00am I called Premier to find out what time their technition would be at my home and they told me that they tried to call me on 12-31-09 but got no answer so I wasn't put on a schedule. They also said that they needed the make and model of the tv from me before sending anyone out. I gave them the information and they told me that they would call me back on 1-11-10 to set an appointment.
On 1-11-10 No one from Premier nor Best Buy has called me.
Now today on 1-12-10 I am still no closer to having a working TV. I guess I bought the Black Tie for show only, it's not there when you need it. Now after reading your post I am afraid of how long it will take to be repaired once someone has actually looked at it, another six weeks might go by. To make it even more interesting I just got transfered at work and I will be moving to another state in six weeks.
Good luck brad847
@Dorothy_BestBuy
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