Manufacturer Warranties and Protection Plans

[obejal]

hello i have purchased somo solo beats in feb. 12 and i have a 2 year warrenty my question is can i go back and still exchange my bests solo to beats mixr and pay just the diffrence

[Nokia]

BBY's exchange period is 30 days, or 45 if you're a RZ Premier Silver member. At this point, it's been close to three months. So, no.

[AFranklin88]

If something goes wrong and if have to return them and they dont have the same model in stock you are able to upgrade and pay the difference or downgrade and get store credit. My Beats Pro went bad after awhile so I downgrade to the Studios (still good headphones, but they reguire batteries) and I received the difference on a Best Buy gift card.

[Jesus-BBY Senior Social Media Specialist]

Obejal –

Hello and thank you for your message. As Nokia pointed out, we have a standard 30 day return policy on all purchases made at Best Buy (45 days if you are a Reward Zone Premier Silver Customer). Your service plan is there to protect you when your product malfunctions and is not meant to be used to upgrade your products. At this time, we would not be able to exchange your headphones.  Please feel free to let me know if there is anything else I can help you with.

Thanks,