Manufacturer Warranties and Protection Plans

[msalomo1]

Dear Best Buy CS

I have been a Vest Buy customer and former employee with high regards towards thwe company , however I am having a big issue that requires someone in the Corporate Office to help with

I am having somee issues with a purchase that was made on 2//19/2010.Item that was purchased was a 47" Ingsignia 1080P Open Box item that was dead on arrival from the store. Details below:
Open Box Item TV was mounted on store wall when purchased, BB Employees instructed us to continue our shopping while the TV was dismounted and sent to the register in the front of the store.

Long story short before we left the store we asked to have the TV powered on to confirm it was in working condition and the associate refused ensuring us the TV was fine since they had just removed it from the wall in working condition. We hesistated but thought ok, everything should be good.

However when we took the TV home took off all the shrink wrap and took inventory of all documentation and cables that wer inlcuded, we come to find out the power cord is missing. Called the store and were told we had to buy one

Purchased a AC Cord today and continued to powered it on Once the TV turned on we noticed  something wrong the center of the screen seems to be broken as we get no picture or sound only a clear mark of screen broken ( line of colors). Note this is not visible when the TV is powered off.

I called the store to report this and they stated this was all on me, they were not liable for merchandise once it leaves the store, but yet refused to power the TV before we left the store and to leave the power cable behind seems kinda odd.

Called the 1888 # and was transferrred to Consumer Affairs and the only resloution was to offer us a Gift Card fior the amount of $100.00 > TV was purchased for $639.99 + Tax, we declined the offer and opened a case number

Second issue is with the Ext warranty we purchased for 4/yr@ $100.00 asked if there was nothing that could be done to exchange or have the TV replaced with this warranty plan. The manager came back stating the only thing comvered in these plans are normal wear and tear ( dust and moisture)

Please PM me so I can provide the Case # I was assigned and if you need the names of the people I spoke with.. any help will greatly be appreciated.

[Dorothy-BBY Community Supervisor]

Good afternoon msalomo1 -

Jacob, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your patience until he is able to contact you.

[Jacob-BBY Community Connector]

Good afternoon,

Plugging in your new TV only to have it have a defect like you describe has got to be frustrating.  Typically, stores should accept a customers request to ensure the product is working as described before leaving the store.

Can you please sent me a private message with the customer service pin from your receipt and your phone number?  I'd be happy to take a look at how I can help you.

Best regards,