Manufacturer Warranties and Protection Plans

[country_gal_329]

Hi, trina_john!

this has happened to us just recently as well.  we purchased our dynex 42" lcd tv back in april/09 and about two weeks ago, this happened as well.  we were watching our tv and it would start humming and we thought it was just the program, and within the next few days it made a popping noise and the next morning we saw a spider crack on the inside of the television showed up.  we checked the outside of the tv to see if there was an actual crack in the screen itself, but there was no actual physical damage to the outside and sure enough the crack was on the inside of the tv.  so we took it in for repairs at best buy in regina, they sent it out for repair and it is in transit right now stating that it cannot be fixed because there is physical damage to it - so we are shocked at this because there is no actual crack on the outside of the tv.  the people at the best buy store told us that our extended warranty does not cover physical damage and that warranty wouldn't cover this, so we are awaiting the television to come back and probably a fight with the store to do something about a defect in a television.  I'm hoping that we can get this resolved because it's a shame that a product like this would be sold and that the manufacturer and store won't do anything about the defects in these televisions.

[Allan-BBY Community Connector]

Hi country_gal_329,

I can imagine how upsetting this must be for you, and I’m sure it is even more frustrating given the fact that you have only owned this TV for five months.

It is true the manufacturer’s warranty would not cover any repair of a TV that the problem has been determined to have been caused by physical damage, and this determination would have to be made by an authorized service technician.

I would like to personally look into this for you, and see if there is something that I can do to get this resolved for you. I am sending you a private message to gather some personal information, and to check your messages you should log into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,