Manufacturer Warranties and Protection Plans

[pastrytiff]

Unfortunately it looks like this is still a problem.  I bought my Dynex on 3/4/11 and it was working fine yesterday.  I turned it off when I left the house and when my family went to turn it back on last night the screen was white.  You can see shadows of what is supposed to be on the screen and it looks like there is a black spider crack right at the bottom of the screen (with no damage to the outside of the TV).  I called geek squad this afternoon and after being passed from person to person I was finally informed that it sounds like screen damage and that my extended warranty would not cover it, but they will send someone out on the 19th to take a look. 

So now I am in limbo, waiting to see what I am going to be told, and if I am told the warranty will not cover it there will be a MAJOR issue.

[Dorothy-BBY Community Supervisor]

Good afternoon pastrytiff -

Allan, from our Community Connector team, will be reaching out to you regarding your concern. Thank you!

[Allan-BBY Community Connector]

Hi pastrytiff,

After only owning this TV for such a short amount of time I’m sure it was very disappointing to discover the TV was already broken, and then being told the problem might not be covered would be upsetting to say the least.

I do see that you purchased a Geek Squad Black Tie Protection (GSBTP) plan to cover repairs on this TV beyond the manufacturer’s warranty, and I also see that the TV is scheduled to be looked at by a technician on 4/19/2011 between 8am and 12pm.

It is accurate that both the manufacturer’s warranty, and your GSBTP plan, don’t cover any damage to the TV. This does mean that if the screen is cracked the technician that is coming out on 4/19/2011 will most likely determine that the repair of your TV is not covered.

With that said I would like to do what I can to try and get this taken care of for you, and I am sending you a private message to discuss this further. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,