Manufacturer Warranties and Protection Plans

[Valkyrie]

I FEEL LIKE I WAS READING MY OWN STORY! I too bought the LG WM 0532 and unlike you however I made it 4 years before it "LE Coded" me into a nightmare of BB service people who have no idea how to fix these machines. They replace Hal sensors, they tell you it's the stater, the rotor, yadda yadda but when, in my case, the 5 year warentee was about to expire, they sent out a guy who said he changed the sensor  then 92 days later of sometimes error sometimes a week without it it totally stopped with the LE code everytime 3 minutes into any cycle.

I called BB and they said sorry for the 9 months of problems but as of last month you no longer have a warantee. LG corperate said that they would love to help but I had to go through BB. BB would not contact anyone for me. In their words... "Sorry for your trouble but if it is a lemon it's LG's lemon now, we paid our part."

So, now I finally after no less than 10 calls to both BB and LG I get a service rep from LG that informs me I'm still under LG parts warantee. (funny how 3 different supervisors I had talked to from LG never fessed up to thaty, in fact one gave me what he called "their assistance parts department" phone number and they wanted to charge me $200 for a rotor and stater assembly) Also this rep from LG gave me the number of a certified LG appliance shop and the guy there said LG would cover the parts as well. 

HERE IS THE REASON I WROTE THIS HOWEVER: the above mentioned tech told me he thought the problem was the drain pump. I have read all the logs here and elsewhere of how it's this switch to the hal sensor, the stater, the rotor, too big of a load, too much soap, wrong kind of soap, ect. He says the pump not working properly or intermitant can cause the error and perhaps cause the on again off again error code until at last it fails all together. Whatever it is a LOT of us are getting it and I too am tired of laundrymat sitting when i paid a fortune for LG and their hunk of metal.

As a last note, the service man who was here last and tried to rip me off, told me to buy a simple to frills top loading  whirlpool or whatever with as little LED and electronic gadgets as possible. He says they still go 25 years without ever needing him and his service.

[Elizabeth-BBY Community Supervisor]

Hi Valkyrie,

I've asked Sarah, one of our Community Connectors, to review and respond to your concerns.  You should hear from her within the next few business days.

Thanks for posting,

[Sarah-BBY Retired: Community Connector]

Hi Valkyrie,

 

Thank you for posting about your experience with your LG front loading washer on our forum!  We appreciate all feedback, whether good or bad, as it is our best tool for improving our services in the future.

 

Please allow me to assure you that Best Buy® strives to supply the highest quality merchandise from reliable manufacturers at all times and I am very sorry to hear of the trouble you have described with your unit and repair.  However, I have sent you a private message in addition to see if I can be of any further help.  To check your private message, first make sure you are logged into the forum with your username and password, and then click on the envelope in the upper right-hand corner of the page.

Thanks again and have a great day!
Sarah

Community Connector
Best Buy® Corporate