11-13-2008 01:46 AM
I hope no one buys a TV from Best Buy, Sales person lied about service plan, My TV has not worked for a month now, we were told if it fell off the wall it would be replaced immediately. WRONG. It has been a total nightmare, It won't turn on. So now we have to see if the parts even come in for it, then may take up to 14 more days without a TV for our Thanks Giving, Thanks to best buy. Please don't let anyone go through the nightmare we have. We have been lied to mislead, and deceived from Salesman and on and on.
Solved! Go to Solution.
11-13-2008 08:58 AM
you specifically asked "if it fell off the wall it would be replaced immediately"
Did you have geeksquad wall mount the TV or did you do it yourself?
I see how if the GS installed it it would be covered, but I dont even think the manuf. or service plan should cover a "do it yourself wall mount". It would be unfair to the people who have to pay for a professional to install their system.
11-13-2008 07:01 PM
The TV did not fall off of the wall that was what we was told to buy the TV. It just won't turn on anymore. This has actually went on for a month and a half and I call them everyday getting the same answers. We will have someone call you with in 2 hours. I have heard that so many times they have to be trained to say it. This has been a real nightmare. I have a nice 42" plasma on my mantel and can't watch it. At the same time I still have to pay my Dish network bill.
11-17-2008 11:56 AM
I too enjoy curling up with my family on Thanksgiving to watch the specials on TV and would like to see what I can do to help you get your TV repaired by that time so you and your family can do the same! I would also like to apologize for any misunderstanding that may have taken place at the time you purchased you Best Buy® Performance Service Plan (PSP) as it is certainly our intention to provide clear and accurate information to our customers at all times to help ensure that you are making the purchase that is best for you.
Additionally, I am really sorry to hear of your disappointment with your repair process thus far. While we hope to complete all repairs in the most expeditious fashion, there are some situations such as parts on order that can contribute to a repair taking longer than anticipated. However, I have researched you situation and found that the parts our technician ordered have now shipped and our repair department is in the process of contacting you to schedule your part installation appointment. At this time, I will continue to monitor your repair internally in an effort to help make sure it is completed as quickly as possible. If you have any questions or if you would like to discuss the matter with me further please feel free to send me a private message.
Best Buy® Corporate
|Sarah|Community Connector | Best Buy® Corporate|