06-18-2010 02:30 PM
The warranty is a farce. The repairing the television at no cost is great, but the replacement is atrocious. I was told my 2006 philips plasma that cost me 1600 not covering the 300 dollar warranty would need to be replaced. I said that was quite alright, seeing as the board I needed was not carried anymore. I then called my local best buy store to receive details about what I would need to do, and specifics as far as how much I would be alotted for a new television. The associate on the phone told me a television of equal or lesser value, and that I would not receive any additional money, so the smart move would be to get the tv that was the closest in price to my original. I then went down to best buy, spent 2 hours mulling over tv's before I decided on an LED tv. I then went to customer service, waited in line 20 minutes (there were only 2 people in line in front of me) and then was told to bring in my tv to begin my transaction. I brought up the car, had help removing the tv and bringing it to customer service. Then I was told that I would only be able to receive a comparable technology tv. I explained to the associate that I was told something quite different, and they dismissed me, telling me that is the way it was, I ask to speak to a manager, and another associate comes up and tells me that the SKU on the old tv rang up for 1300, and that I could receive store credit in that amount if I so wished. Then he proceeded to talk me into looking at comparable tv's. To placatehim I say yes. I look at the 2 tv's that they have that are the same, and tell him I would prefer the 1300. Then he begins to tell me that I in fact, can not receive the 1300, and instead would have to go high sticker price on a comparable tv, which was priced at 750, only 450 dollars more than the warranty that I paid cash for. I told him that is unacceptable, and that I want my 1300. I am then told that I could either get the tv at 750, get store credit for 750, or go home with my broken tv. I feel completely betrayed by a company that my family, friends, and myself have put thousands of dollars into. If I would have just been told from the beginning that I would have to get "comparable technology" then it would not have been such a big deal, but the fact that I was lied to throughout the entire process is unnerving, and under handed. I used to recommend to friends and family to get the warranty with their things as well as to shop best buy, but after this travesty in customer service I will never purchase a warranty through best buy again, and unless best buy shows some sign of change or if they call me up and say "Hey, we know you feel like you were done dirty, how can we make this up to you?" I will never go to best buy for my electronics again. I will also recommend friends and family go to a store that can not be named in this community, but for a hint, it's made from potatoes, and fried, or a "comparable technology" store, and if they don't have a choice and must go to best buy, don't bother with the warranty, it is not worth the paper it is printed on in my opinion, with the exception of bad products that you expect to break before the end of 6 months.
06-18-2010 09:09 PM
Why do you bring up a thread that hasn't been active for nearly a year?
It makes no difference because it shows everything has been taken care of and simply detracts from your problem.
Make a new thread so the CCs can help you.
06-22-2010 02:33 AM
I'm using an analogy here, but if your auto insurance decided to cash you out for your car, would they give you the full amount you paid for the car back when you purchased it? Like everything else, technology products depreciate in value. The service plan guarantees that you will get a comparable replacement, not an upgrade (albeit most of the time it does turn out to be an upgrade from the one you had). You do not get your money back if your old TV is not repaired. For the love of Christ people, read the terms and conditions.