06-20-2011 06:08 PM
I took my sony VIAO all-in-one computer into the store on June 3,2011 because I was having a problem w/ it to have the "GEEK" squad take a look. WHAT a joke!!!!!!!!!!
They told me that it would be completed by June 13th,2011. I was also told by the GEEK squad that they would call me to tell me what was wrong w/ it and how much it would cost to repair. As of today June20th, 2011 I had still not heard anything so I decided to call and get an update on the status and was told by GEEK squad that my computer was damaged in shipping to their repair service center. I asked what kind of damage was incurred and nobody can tell me anything so I asked for a Number so I could find out. Well low an behold there is no number for me or even them to ( are you Kidding me) call but they could send an e-mail (WTH). So I called ups to find out if they could tell me the damage incurred and they say " They are NOT aware of any damage". Best buy never told them about any damage. The store told me that my computer was received on the 17th of June but UPS has conformation for delievery on JUNE 15th, 2011 at 9:30 am. What knind of run around am I getting You be the Judge.
BEST BUY'S Customer Service SUCKS . If I had known this is how I was going to be treated I would NEVER have left my computer w/them for repair.
So be warned people.
Maybe by posting on here someone who can make decisions or help me figure this situtation out will respond but seriously I DOUBT IT ! Good Luck you will be taking your own risks as I have.
Ypu might want to think twice
06-22-2011 07:11 AM
06-22-2011 09:05 AM
06-23-2011 11:25 AM
Whenever a product in our possession becomes damaged, our stores and service centers have an obligation to address any repairs that may be necessary as a result of that damage. A claim may also be filed with the shipping carrier if a product is damaged in transit to or from one of our facilities. Individual carriers may not always have information on reported damage, however, as our shipping agreements vary from carrier to carrier.
I’ve had the chance to look into this situation and it’s my understanding that Geek Squad City (one of our off-site service centers) is currently in the process of repairing the damage that occurred to your laptop during shipping. I was also informed by on-site management that you were contacted earlier this week with an estimate for your laptop’s motherboard repairs. If you’re still in need of assistance though, please do not hesitate to let me know. You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.