Manufacturer Warranties and Protection Plans

[Savedlm]

I bought my Insignia Plasma 50" TV in November of 2009. Let me start by saying I hardly even use that TV.

A little over a year lines appeared across the TV. It was still covered under the manufacture warranty so they sent the geek squad over and they replaced a board and the screen. Hear I am again with the same issue and about the same time span that it occurred the first time. I spoke and emailed everybody including the Manager of the store. They keep on giving me the same story over and over again. They can not help me because the warranty has expired. Here's where the problem lies. What is the chances that the same exact issue occurred again at the same exact time span. I got sold a lemon and they refuse to stand behind the product. This problem can be compared to getting hit by lightning twice in the same spot.

[Ryan-BBY Senior Social Media Specialist]

Hello SavedIm -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[hydrogenwv]

Unless you chose to purchase the Black Tie Protection, you are out of luck. When you chose to not purchase the BTP, you chose to only be covered by the MFG warranty. Unfortunately, it's expired and you are out of luck.

No retailer would 'stand behind their product' the way you are expecting. You should be upset at the MFG for developing a TV that has the faults. If you feel the item is a lemon, call the MFG and see if they can provide you any options. They would be more in the position to do so.

Best Buy (or any retailer at this point) replacing/repairing the TV would be at cost to them, and would far exceed the profit margin of the TV.

[Savedlm]

I did contact the MFG. They are owned by Best Buy......They told me that I am at Best Buy "mercy". I look at it this way, if they did not fix the issue correctly during the MFG they should honor replacing it with a new one. The same exact problem occurred again approximately around the same time span from the time they fixed it. What are the chances of that happening? Unless I got a faulty product from the beginning. I hardly use this TV. I did a approximate calculation, if I would of used it for 4 hours a day which is probably normal, they would of had to fix the same problem 3 times in two years.

[Allan-BBY Community Connector]

Hi Savedlm,

I can certainly understand you being disappointed that this TV is broken again after having it repaired back in October of 2010, and I truly am sorry for how hard this has been to get a satisfactory resolution.

I think the problem we are having is your warranty is long ago expired, and the last time this TV was repaired was over a year ago. We do warranty our services for 30 days from the date the service was completed, but this timeframe is long expired.

Your concern that the same problem exist, causing you to conclude that the previous was not completed as it should have been, is understandable. As with any product over time parts fail, and if the same part has failed again it would not necessarily mean that a previous repair was not completed as it should have been.

At this point any repair or replacement of your TV would be at cost to you, but I would like to see if there is anything we could possibly offer in this matter. I am sending you a private message. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,