04-17-2011 04:22 AM
Hello Everyone, this is my first post on the BestBuy forums and I'd like to say in advance, any help is greatly appreciated.
Christmas of 2010 I received a Razer Naga as a present and I was ecstatic ( just that little push to make me "imba" xD)
Well today while playing World of Warcraft my mouse just completely stopped moving. So, alarmed I decided to start browsing different forums, razer's support website being no help of course. I proceeded to uninstall and reinstall the drivers, update the firmware and nothing... Now left and right click, mouse button 4 and 5, and the numpad on the side all work, the cursor just doesn't mouse. I came across a thread telling me that with high-end gaming mice the lens is so sensitive that if the smallest thing gets on it, that it will focus on it and stop moving.. I had no idea if that was true or not but I decided to clean it the way the person said, a q-tip with rubbing alcohol. To no avail. But after about an hour of waiting, I plugged the mouse in and it worked!! For about 5 minutes =( then it stopped working again.. Now I have the receipt and the original packaging and obviously the warranty is long gone..
So my questions are, is it possible for my to get a replacement at bestbuy for free, does bestbuy honor the manufacturer's warranty ( if so I'd have a 2 year warranty), and if neither of these things work in my favor could I give them my defective naga for in store credit and just add money to that to get another one?
PS: Sorry about the wall of text but I thought if I was as thorough as possible that it will help
Solved! Go to Solution.
04-17-2011 05:13 AM
You'd have 30 days to do a return / exchange normally. If the mouse is defective, BB can replace it under the MFG warranty at their discretion. Your best bet would be to go in and talk to a customer service rep to see what they can do for you. If BB won't exchange your product for you, you can always contact the MFG to honor their warranty.