Manufacturer Warranties and Protection Plans

[shopgmc]

for the past month i been getting the rrod, it happens every fews hours or minutes after its turned

on but after a while it will work again.i checked the wires and everything is fine. i just called

bestbuy and they sending 

me a box in the mail. so if it doesnt happen when they check it out, will they still exchange and

send me the giftcard? i returned a xbox once before on 7/03/07, had a 2 year warranty. but they 

made be buy another warranty cause they only had elite 360 in stock so i had to pay a little bit more

to cover the price, the receipt says about exchange on it.. also how long does it take to get the

giftcard?

also, i threw away the original headset cause it wasnt working, but i have a white headset i can 

send with the xbox, will that be alright?

thank you

Message Edited by shopgmc on 01-04-2009 07:50 PM

Message Edited by shopgmc on 01-04-2009 07:51 PM

Message Edited by shopgmc on 01-04-2009 07:52 PM

[Elizabeth-BBY Community Supervisor]

Dear shopgmc, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum. 

~Elizabeth

Community Supervisor

Best Buy Corporate

Message Edited by Elizabeth-BBY on 01-07-2009 01:00 PM

[Aaron-GS Community Connector]

Hey shopgmc,

Whenever Best Buy® exchanges a product under a Product Replacement Plan (PRP) we require that all of the contents of the original package (controllers, wires, etc.) be included in the box shipped to us. If one or more of those parts have been replaced, however, the replacement part would need to be included as well.

Once the product’s been received then, our technicians perform a series of extensive diagnostics to confirm a hardware failure. As long as we can replicate the problem, you can typically expect a gift card/voucher in the mail within 2-3 weeks. If we are unable to replicate it though, we would unfortunately need to ship the console back to you.

Remember that if you ever have any questions about a PRP claim – or simply want more information on the claim process itself – you can always call our toll-free PRP hotline at 1-888-539-6883 for further assistance.

Hope this helps you out!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.