10-19-2008 06:36 PM
I know that you locked this thread because BBY felt they’d adequately “replied” to the poster’s concerns….But I have to tell you, your responses are insulting!!
Sorry, BBY representatives….But “very few agents…an MANY customers daily” [Phil] or waiting days (or weeks) because it’s “first-come, first-served” [Aaron]…just aren’t acceptable excuses.
You might as well say, “we’re just overwhelmed helping ALL the OTHER disgruntled customers who we can’t satisfy either”.
You really insult us (your consumers) with this attitude. Best Buy isn’t the only retailer most of have dealt with in our lives. Many of your competitors have made efforts to well…gee whiz…hire enough qualified staff to RESOLVE customers’ issues (ya know – so we come back and don’t drive our friends’ business elsewhere as well).
Knowing that you’re SOOO busy taking complaints from hundreds of others who have been ripped off just like us isn’t really endearing or helpful – really, it’s not. My credit card & checkbook work just fine at other electronics outlets – and they’ve discovered this revolutionary new concept that you might want to investigate.
It’s called CUSTOMER SERVICE. Whining that you don’t have enough staff to make everyone happy is bad policy. Maybe your superiors should find ways to make these issues less frequent in the first place – and manage to handle them without condescending to the folks like us whose $$ make it possible for y’all to have jobs.
Kate & Geoff
Solved! Go to Solution.
10-21-2008 02:28 AM
You do realize that the 100s of customers that complain on a message board don't compare to the 10s of thousands of customers that have good experiences every day. The only difference is, angry people are louder.
If you can't wait a certain length of time and you have a better alternative I would recommend *gasp* you take that alternative rather then complain about the wait time.
If they had enough people to get your electronic back as fast as you want it (probably within the hour), they'd either A. Have to charge alot more for repairs or B. charge the same amount and go out of business.
10-24-2008 10:10 PM
Peter what do you consider a reasonable time to repair, kreed been waiting for a month on his (read his $6100 post).Would you like not watching tv for a month. I guess the reason most of us are here is because instead of getting use out of items we paid hard earned money for, we are waiting for best buy to drag their collective butts around to fixing our items. kreed is acourse trapped in the parts out of our control warp, and I'm in the my item is waiting to be picked up at the delivery post office warp arrived 10/21. Now I don't expect anyone to stop what their doing to fix my item, but the post office will only hold it for so many days then it will be sent back to me. I was told when I called in that it would be 7-10 days before they repaired or replaced once they received my item, I don't have a problem with that but from what I'm reading here and the service I've received so far I doubt that timeline as well. And as long as they don't pick my item up there's a chance that it could be returned to me. I would prefer that not happen.
10-26-2008 08:25 AM
By goodness, I’ve decided to take Pete’s advice and go someplace else. Poor Pete has
worked for shopped at BEST BUY long enough that he believes they meet the Industry Standard on customer Service and repair.
Those of us who are over 40 know better. We’ve shopped at all those other retailers before BBY existed. We know that the products Best Buy carries are available elsewhere. We have purchased and used competitors’ Extended Service Plans – and they honor them promptly and efficiently, without weeks of aggravation. (Maybe this is why BBY gets sued for false PSP advertising?)
Peter here may have been off-duty when he wrote these comments….but the KUDOs he’s received from his colleagues at BBY tell me that he represents EXACTLY how BBY feels when he tells me to take my business elsewhere.
Karina-BBY, Gina-BBY, Jason- GS and Dorothy-BBY and from DiCamera (another “member” whose arrogant attitude is endorsed by BBY representatives) all agree with Peter.
So do I!! Shopping somewhere else is, in fact, the PERFECT solution to the problem of ridiculous waiting and lame excuses!
Problem Solved! Thanks Peter & BBY!
Kate (and Geoff)
10-27-2008 07:46 AM
We took ours to a local shop once, what a mistake that was. They changed the most random things around in the computer, got it back and we noticed they switched out our modem and didnt even install new drivers for it.
Anyway, a few people I know took their computers to the local place, after getting them back for a day brings them right to geeksquad to have the work re-done properly. Its a pain for them to have to pay again, but they all know now where to go to get it done right the first time.
Having soo many people in one place with experience on a variety of computer problems is the smart choice.