10-30-2008 02:13 AM
10-30-2008 11:18 AM
You have some very good questions. I had many of the same myself before I purchased a PSP. I carefully read over both the BTP (Black Tie Protection) and PSP (Performance Service Plan) brochures.
1. If you look at the clause that covers "...accidental damages through handling..." it explicitly stipulates that anything that is not an "...act of God...". A fairly vague description but common throughout the IT industry. An example of an act of God would be, if your house is hit by lightning, which blows your circuit breaker, which causes a power spike, which fries the laptop.
2. The majority of the time the computer is repaired rather than replaced. In fact unless you have had 3 repairs (This is known as a "No Lemon") it is at Best Buy's discretion to determine which is a more viable solution.
2.a/b) The unit will be replaced with a "computer of equal or greater value" which is pro rated based on how old your computer is. However, they also have the ability to issue a voucher for the value of your computer (meaning you get to apply the cost against whichever system you choose)
Example: If I had a Dell Inspirion 1150 (P4 2.8 Ghz decent laptop 3 years ago) which was $950 brand new, which unfortunately suffers a catastrophic motherboard failure I would most likely receive in between $350 and $550 worth of computer.
In my honest opinion the ADH clause makes buying the BTP/PSP worth it. I know of no other insurance claim that covers negligent damages to electronics. However, I would like to inform you that repair turn around times can be quite long, their contract allows for a 21 day window of repair.
If you have any other questions, I'm here to help .
10-30-2008 11:38 PM
Got all that, but the one question still remains, is a tablet considered a laptop or a tablet? Is a smart phone considered a PDA, a phone, or specifically a smart phone?
Answer this one and it's kudos time
10-31-2008 09:27 AM
However, I would like to inform you that repair turn around times can be quite long, their contract allows for a 21 day window of repair.
Whose contract with who? What are the realistic ramifications of not meeting this time?
11-01-2008 04:50 AM - edited 11-01-2008 04:58 AM
Since when you are using a no lemon you will have a choice of several similarly specced computers you shouldn't have a problem recieving the same type of item. In my own personal experience, I once had a netbook, Acer (terrible quality) that was replaced under no lemon and I had 3 to choose from 2 of which were netbooks.
Not sure about the smart phones off hand but I'll check it out for you. I'm going to Best Buy later today in any case.
11-01-2008 04:54 AM
11-06-2008 11:47 AM
11-08-2008 01:38 PM