Manufacturer Warranties and Protection Plans

[R_A_B]

Couldn't get anybody to answer this via emai, so I'll try here:

Dear Friends,

On December 17, 2012 I purchased from Best Buy, Christiansburg, VA a television and four-year service plan.  I have not been able to register the product or service plan online at https://www.productassist.com/bestbuy/en/manage.html?index=0.  Furthermore, no one including a local Best Buy sales person, local Geek Squad person or customer service person at 1-888-GEEKSQUAD (433-5778) (US) was even aware of the website.  The call center person questioned why I would want to register the product at all.

Two people I contacted suggested I go back to the store.

On December 17, I filled out the online contact form at https://www.productassist.com/bestbuy/en/contacts.html, and no one has contacted me.

I am successfully registered on the product assist site itself, but cannot get past the page that provides no choice to register a product.

Thank you.

[JacobsLive · Accepted solution]

If you purchased the protection plan in the store, you don't have to register online. Your protection plan is already registered. Anywas, goodluck with the protection plan

That site is for protection plans bought online, it seems. 

[R_A_B]

Thank you. Makes sense. You'd think somebody would know that. You'd think somebody from BBY or the third-party provider of the plan would answer. Let's see if a BBY person reponds.

[CrystalWoW Community Veteran]

I agree with the call center person who questioned why you would want to register it it all as it isn't necessary. It is only for your info so you can view your plans online and doesn't work that great to be honest.

[R_A_B]

Dear Super Crystal,

What? You agree with the call center person? I am the customer. I keep track of many service plans online, and that is my preference. Maybe BBY's system "doesn't work that great," but that has not been my experience with other companies.

The bottom line of my post was that nobody answered my inquiries. At least JacobsLive's post didn't denigrate me for my choice.

[CrystalWoW Community Veteran]

I don't really understand. You seemed to have misunderstood that registration of some sort was required to use the plan. That is what Jacobslive was referring to and myself and the rep you spoke with. It is rather unfortunate that although the site works it seems to have trouble linking up transactions and pulling them up and it seems to have issues adding multiple plans to one account. The company that does it for Best Buy seems to have issues making it work correctly. I was not criticizing you in any manner for wanting to track it. It just simply isn't necessary to register it for use. You would be better off making a spreadsheet imo because of the issues the site has had. IF it goes down again and again for them to try to fix it it isn't a whole lot of use. It isn't about "best buy's system not working that great" it is about a poorly implemented partnership with another company who cant' seem to get it to work. No one answered you as average response time is 3-5 business days and it is a weekend, a holiday one at that.

[R_A_B]

OK. I misunderstood. Now please stop replying to my posts and allow me to see if a BBY person is going to apologize for not initially replying to my emails, driving me to this forum. I am not going to argue with you.

[CrystalWoW Community Veteran]

This is a public forum. As such, members of the public will and can respond to posts. Someone will be along as I stated sometime this week and I am sure they will be happy to apologize for no one getting back to you.

[Justin-BBY Community Connector]

Hi R_A_B, 

Congratulations on your new TV and Geek Squad Protection plan purchase. It's very exciting to make a new TV purchase, and opting to purchase the protection plan on it, is certainly worthwhile. As JacobsLive stated, your TV and protection plan is registered in our systems and ready to use, if necessary. With that said, I'm very sorry for any confusion that you received while seeking additional guidance. That is never our intention and thank you for bringing this to our attention. 

If you need anything else, let us know. 

Best wishes, 

[Elizabeth-BBY Community Supervisor]

Hi R_A_B,

Can you let us know which browser and version you are using to access the productassist page so that we can forward this information to our business team for review as well?

Thanks so much for letting us know.