10-19-2011 09:01 PM
So I just got notified that Best Buy chose to junk my 32" Samsung HDTV I bought in '07 for $800 plus the $150 for the Product Service plan for 4 years. I used it responsibly and it was found that the components of the tv were going bad. They tell me to come in for an exchange or refund so I say ok. When I get to the store I have to wait for 45 minutes for them to find my stuff and pull it up. Then the lady tells me the comperable stuff on her screen says $390 due to technology getting cheaper. Those TVs do not have all the ports and options that mine did, none were in stock and she was trying to push BB branded stuff on me when I was told I had for year protection and could get something like my tv or better if anything happened. In the clause it says if a tv that matches your specs are not there they can give you full refund of the purchased price but when I asked about a tv over the $400 bargin bin money, she said the computer would not allow her to give me anything more. WTheck did I spend that extra money Protecting stuff if I could not get a comparible piece of tech? I know you will not have the same exact TV 4 years from now but at least dont let me the CUSTOMER and loyal BEST BUY purchaser have to suffer with less HDMI ports or subpar Brand of TV just because some computer tells a 19 yr old she cant do it. Then I was told a manager couldn't change anything and to call Corporate. I called there and they said take it up with the store. What now I get a run around, way to treat customers!!!!
Solved! Go to Solution.
10-19-2011 09:04 PM
10-19-2011 09:04 PM
10-19-2011 09:06 PM
10-19-2011 09:30 PM
10-20-2011 12:50 PM
10-20-2011 06:57 PM
10-20-2011 08:00 PM
Seriously how is someone supposed to trust a company that makes it impossible to collect on an agreed upon and legally binding document?
The legally binding document you reference states it's replaced with comparable technology not to exceed the purchase price of the original.
There's several 32" 720P LCDs available for the $390 the store offered you as a comparable replacement (that aren't the bargain bin money ones you reference)
2893174 - Samsung 32" 720P with 2 HDMI inputs - $329
2137061 - LG 32" 720P with 3 HDMI inputs - $345
2072067 - Sony 32" 720P with 2 HDMI inputs - $387
In fact, all of the 32" 720P LCD TVs on bestbuy.com aside from the ones with an integrated bluray player, ipod dock or outdoor tvs (sunbrite) are less than the $390 the store offered you as the gift card value.
Am I missing something? The $390 they offered seems really fair for what the replacement tvs cost.
To me it looks like Best Buy is meeting the legally binding document (your plans Terms and Conditions).
The manager was incorrect that you can do it for whatever one you want up to the price of the original but it doesn't matter as I didn't find a typical 32" LCD 720P tv for > $390 on bestbuy.com