Manufacturer Warranties and Protection Plans

[zack2491]

My iPod's usb connection is broken or loose or something, and since I purchased the PSP (Product Service Plan, $60) I took it to Geek Squad.  What a joke.  Twice now they "restored the software"...something I could easily do at home with 3 clicks.  I called the 1800 number since it was after hours, and the customer service rep told me the only thing I can do is take it and have Geek Squad fix it.  Clearly they don't know how or are just too lazy to properly fix it.  I don't think they even cracked it open to look at it.  I'm going to have Apple fix it, even if I have to pay, it will be worth it.  After the 30 day return policy, Best Buy's customer service blows. 

[MobileExpert]

Did you fully describe the problem to them? It seems odd that they would just restore it if you mentioned that it is a hardware problem.

Also, remember that the agents you talk to at the store are not the ones doing the repairs. It is sent out to the service center, and they don't have the benefit of talking to you. I would bring it back in and demonstrate the problem to them.

[Elizabeth-BBY Community Supervisor]

Hi zack2491, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Aaron-GS Community Connector]

Hey zack2491,

I’m sorry to hear about your recent iPod troubles! I can imagine how frustrated you must feel, especially if the same problem has been recurring despite several attempts to address the issue.

I’d like to provide you some additional information, so please keep an eye on your private messages (the letter icon at the top right of the page) for further communication!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.