10-25-2008 02:40 PM
10-25-2008 03:07 PM
Good luck, Chaz.
From my own experience and what I’ve seen here – 6 to 8 weeks is a typical repair time for BBY’s PSP service. If it takes them a month and a half to find a part (common for them), it will be December and you’ll be out of PSP by the time they claim it’s fixed.
So, if they’re repair doesn’t hold, you’ll be buying your daughter a new TV this Christmas. Start shopping now at BBY’s nearest competitor.
10-25-2008 07:04 PM
My warranty is about to expire and your right they are really dragging their feet. It's terrible that they treat customers so badly, especially with the state of the economy.
10-29-2008 10:46 PM - edited 10-29-2008 11:03 PM
I’m really sorry for any misunderstanding with your Best Buy® Performance Service Plan (PSP) repair process. I’m also sorry for any disappointment your daughter experienced, as I too am a parent and can assure you that this is not indicative of the type of experience Best Buy® stands for.
While it is accurate that through your PSP an authorized technician will need to make a formal diagnosis as to whether your television can be repaired, or cannot be repaired and needs to be replaced, please rest assured that Best Buy® is committed to completing this process as quickly as possible.
I apologize again that your situation has not started off on a good note. However, I would like to look into it further and hopefully bring a great end-result for both you and your daughter! Please refer to the private message I have sent you for more details.
Best Buy® Corporate
|Sarah|Community Connector | Best Buy® Corporate|