Manufacturer Warranties and Protection Plans

[hullam]

Wow. I hope everything eventually works out and you get some sort of functioning TV (whether yours gets fixed or replaced). Like I said, I get to start the "in home service" dance tomorrow after enjoying my TV for 9 whole days. As you can imagine, I'm going into this expecting very little. I get the impression this is going to be one hassle after another.

[Adamtech Emerging Expert]

Why don't you have the TV exchanged in store? It has a 30 day return policy...

[hullam]

No one can seem to give me a clear answer on whether if I box it up and take it back down to the store (which is no easy task for me as I have a car that it doesn't really fit in and live by myself in a second floor apartment) that I can get it exchanged. And even if I can, I'm left with the task of getting it BACK to the apartment AND up the stairs. And I would just suck it up and do those things if I knew for sure my efforts wouldn't be in vain and I wouldn't be sent home from Best Buy with the same broken TV making my efforts all for not.

[Adamtech Emerging Expert]

Ok, provide me with the following information:

1. Purchase date.

2. Exact problem.

3. Physical condition of the TV (Cracks or damage).

[hullam]

1. Purchase date 8/14/09

2. 42" Insignia plasma TV. Picture went out/stopped working. I have sound but no picture. Everything is hooked up correctly as the picture went out WHILE I was watching TV. And it is nothing fancy, just regular old cable from a wall outlet to the TV.

3. TV is like new. No scratches or damage. (Haven't even had it long enough to damage it in any way!) However, it has obviously been taken out of the box and the packets included (containing remote etc...) have been opened. I have the original receipt, box, and manuals. After all....it has only been 9 days....well 10 days, now.

And apparently asking anyone to answer the question of "Can I just exchange it for a new TV?" is like asking them to solve the mysteries of the universe.

[Adamtech Emerging Expert]

Lol, I was just trying to determine some factors. Yes you would be able to exchange or the return the TV without any problem.

[mr1m54u]

Also, to add "Insult to Injury", my repairs are going to take at least 3-4 WEEKS (on top of the week it's already been out of commission)!!!!!

-M

[hullam]

It's not that I disbelieve you, Adam....and what you are saying may very well be what should or is supposed to happen if I attempt to exchange my new (yet still very broken TV) at the store....but as I'm sure you know what should happen and what actually happens are often two very different things. So you can imagine my hesitation to go through all that is required just to get it back to the store and end up no better off than I am right now. In addition, when I asked the customer service rep last night if I could just swing back by the store and exchange it, she indicated I will need to make an appointment for in home servicing. So now I'm faced with conflicting information and I'm still uncertain as to the correct course of action.

[Adamtech Emerging Expert]

There is nothing you have said that would prevent the return/exchange from happening in any way. The unit is within return policy, defective and not physically damaged. I would call back and speak with a supervisor or manager and ask them, just to make sure.