Manufacturer Warranties and Protection Plans

[MADATBESTBUY]

I purchased an Optoma projector in april of 2008(not even a year yet) for $270(closeout) MSRP $899 , I was talked into the service plan($149) per sales person because I was buying a $1000 item (total $449.38) and one other selling feature(per sales person) i would receive one free lamp replacement , I handed my projector to the geek squad on 12/02/08 for service , two weeks later a message on my phone said return to store for an exchange that unit was unrepairable , I was told by store manager I would not get an exchange , only a store credit for $270 , He refused to refund the $149 for service plan , he also said I would not get back my projector back( again less than a year old) when ask so that I might send it to Optoma myself for the manufactors warranty , I was told by a service person over the phone that the unit only needed a lamp but was denied due to my purchase amount , How is this fair that best buy can Negate my good deal because i needed a repair , a best buy competitor just closed their doors (circuit city) with this kind of cust service best buy could be next                                                                                                                                                                                                                

[Elizabeth-BBY Community Supervisor]

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Aaron-BBY Community Connector]

Hey MADATBESTBUY,

I’m sorry to hear about your recent projector troubles! Please keep in mind, however, that Best Buy® does reserve the right to replace products whenever repairs prove to be uneconomical. How this is determined is generally based upon the original purchase price of a product – not the MSRP – so this may explain why your projector was approved for an exchange instead of having the lamp replaced.

That being said, I’d like to take this opportunity to gather a little more information. Please keep an eye on your private messages (the letter icon at the top right of the page) for further communication!

Thanks,

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.