Manufacturer Warranties and Protection Plans

[Thorinoakin]

8 months ago, I have bought a Playsation portable 3000, Last 2 weeks ago I recived an error on my PsP.  My warranty is still inacted to both manufacture and Best Buy.  Anyways, When I went to Best Buy in Aurora CO, to return and get a refund or replacement I was sent to Geek Squad to check the error out.  I knew something was wrong, because I came to return or replace the PsP.  When I went to the Geek Squad guy he told me there was a small scratch on the screen, However he pressed on the screen of the PsP turned into a crack and many dead pixels and stuck pixels appered on the screen that was NOT on the screen when I was returning the PsP.  The PsP warrenty which voids both the manufacters as well as Best Buy's, he did this on purpose so I could not get a refund  or replacement of the PsP 3000.  I told the manager at the store of what happened but was told he could not do anything.  I stormed out of the best buy afterwards. Is there anyway I could besides buying a new one or having someone fix the screen for another 200 bucks?  Thanks

Leo

[Thorinoakin]

Also I apolgize if this is the wrong section.

[Dorothy-BBY Community Supervisor]

Hello Thorinoakin -

Justin, from our Community Connector team, will be reaching out to you regarding your PSP concern.  I appreciate your patience until he is able to contact you!

[Justin-BBY Community Connector]

Hello Thorinoakin,

I am sorry to hear that your PlayStation Portable (PSP) has stopped working correctly. I was surprised to read about your troubles that you encountered with the Aurora, CO store’s Geek Squad® when bringing your PSP for assistance. 

Since you were within your one-year manufacturer warranty, it is great that you brought the PSP to your local store to be checked. In this case, the Geek Squad® Agent would have to take a look at the errors to determine what options are available for repair or replacement.  It was disappointing to hear you indicate that the Geek Squad® Agent may have caused the damage to your PSP’s screen however. 

I would like to take the opportunity to look into this further for you.  To start off with, I will send you a private message to gather more information about this situation.  You can check your private messages by clicking on the envelope in the upper right hand corner. 

Thank you for sharing your experience and I will talk to you soon.

Sincerely, 

[Thorinoakin]

Alright thank you, I am sorry I have not responded in a while.

[eye-love-bby]

I'm eager to see where this goes. Please keep us advised.