03-22-2012 07:59 PM
Purchased a HP Pavilion Desktop from BB and five weeks after it arrived I was amazed to learn that the Microsoft Windows 7 is pirated. Microsoft confirmed this when I called them and produced the serial numbers. Best Buy has refused to deal with the incomprehensible situation of their having sold me a computer with pirated sofware. It is almost as though they don't care. I cannot begin to tell you how frustrating it is to make one call after another to Customer Service and to be continually transfered, placed on hold and then finally told to get lost. That is in effect what they say to me because they have so far refused to deal with this. Does this make them duplicitous or perhaps complicitous to the piracy? Whatever, they should be ashamed of themselves.
03-22-2012 08:55 PM
Jane, this happened to me, too, just a couple days ago. Incredibly, I have had the same response or lack of response from Best Buy. Can't tell you - I'm sure you know for yourself - how many agonizing phone calls I've made to Best Buy with no results whatsoever. They act like there wasn't any problem at all.
03-23-2012 02:24 AM
I don't think Best Buy is in the business to farm and resell Windows 7 product keys. More likely than not, I think you have a software issue. Both Windows Vista and 7 have this nasty habit sometimes unactivating itself or registering its product key as invalid. It's rare, but it does happen and Geek Squad certainly does get its fair share of these issues. You can pay a computer repair business to fix it for you (if they know how), have the Geek Squad fix it for free if you purchased the Tech Support Plan, or destructively restore your entire operating system from the recovery partition or discs. If your Windows 7 product key truly is not genuine (piracy implies that someone has stolen and is selling your product), then that's on HP. Computer manufacturers purchase Windows license keys from Microsoft to load them onto their computers.
03-23-2012 04:38 AM
You don't think? Or, you fail to think? Whichever, you seem to be in a pejorative mood to deny the problem. The "fact" is that the computer I purchased from BB has pirated Microsoft software within it. The fact is that Microsoft has confirmed this. The fact also is that BB has refused to accept this as egregious. How it happened is anyone's guess. That it happened an absolutel scandal, especially when that is compounded by BB's total lack of response.
03-23-2012 07:15 AM
If the PC was new out of the box there's no way your copy of windows is pirated, I don't care what the rep at Microsoft told you.
About 20% of windows genuine failures are not people who have pirated the OS. They're people who are misidentified for a various host of reasons.
When a computer mfg makes machines they apply the same volume licensened OEM image of Windows to all the run of that model. They then place a unique Certificate of Authenticity and product key on the case of the computer.
Every time one of these has come into the Precinct where I work it's easily resolved by doing the phone activation that Windows gives you an option to do where you read it like 8 series of numbers and letters (bing) and it gives you a series of numbers to type in to activate windows.
Other than that the next step would be to talk to the mfg to get OEM recovery discs.
03-23-2012 07:21 AM
Excuse me for asking this, but where do you come from? You parrot your advice and thoughts in a way that smacks of being a Best Buy employee, though, I do see, you disclaim this. Are you so inculcated with Best Buy that you are unable to see the forest for the trees because it certainly appears that you lack insight. Purchase tech support plan, pay a repair service to fix it for you - are these truly what comes to mind? My God, get out from under the covers! Best Buy sold me a computer with pirated software and not just any software but the operating system: Windows 7 Home Premium. That you disbelive this is distinctly your problem. That Best Buy refuses to take responsibility for this, their problem. My problem is that I purchased this worthless computer from Best Buy and, in case you are terrible at deduction, that people like you are who responds to genuine people in distress.
03-23-2012 08:26 AM
I have plenty of insight, I don't lack it.
I can see the forest from the trees.
I never said pay for anything in my advice.
I'm not under the covers.
Your assumption that Best Buy sold you a computer with a pirated Operating system is most likely flawed.
Best buy didn't make the computer nor load the OS on it. Why would they take responsibility when they have none?
Have you tried the phone automated activation like I advised yet?
03-23-2012 12:18 PM
Well, let me offer this: One of the very first lessons I learned as a child was, the difference between what one thinks and what one knows is too often gigantic. As I originally said, Microsoft confirmed the numbers on the side of the computer as being ingenuine, pirated. This, if you are not aware, implies most definitely that I called them. But of the things you offered, this gave me a real laugh: "Your assumption that Best Buy sold you a computer with a pirated Operating system is most likely flawed.
Best buy didn't make the computer nor load the OS on it. Why would they take responsibility when they have none?" Assumption? Are you just plain stupid? Best Buy sold me the computer! Why on earth would I seek redress from the manufacturer? Moreover, as long as you persist in wearing blinders that prohibit you from seeing or understanding the issue and instead projecting your bias onto me, it is impossible to take anything that you proffer seriously. If you had read my original complaint you would certainly have gained from those words the FACT that my first response was to call Microsoft, which answers your more than lame suggestion to call the phone activation system. Microsoft itself inspected the number set and declared them pirated. You people, all of you who place that disclaimer at the bottom of your messages have exactly the same problem: You hear only what you want to hear and deny anything that is counter to that. The responsible party here is Best Buy. They sold me the computer, not HP. If you take just one moment to look at the pages of their catalogue you may notice, though I have my own doubts about this, that Best Buy explicitly states that the operating system is Microsoft Home Premium. They don't say a pirated version of this. Wake up!
03-23-2012 12:23 PM
I am now apathetic to your issue since you called me stupid.
Good luck to you.