Manufacturer Warranties and Protection Plans

[marlinwatson]

Purchased Panasonic Plasma on July 2008 from Best Buy. I had made up my mind to purchase a LCD but upon arrival at Best Buy salesman talked me out of a LCD telling me the new Plasma  were great with no problems like the old Plasma. Well, 13 month later my TV has a black column from top to bottom ! Purchased a Best Buy Ext. Warrant on this set. Called for service will  be three to four week before I hear from the Greek Squad and there is no service in our area the Greek Squad will have a four hour drive to get to my home. I am ever disappointed in the service , Panasonic TV and Best Buy. Is this the way all customers are treated ?

[Dorothy-BBY Community Supervisor]

Good morning marlinwatson -

Aaron, one of our Geek Squad Community Connectors, will be reaching out to you shortly.  Thank you for your continued patience!

[Aaron-GS Community Connector]

Hey marlinwatson,

I can imagine how frustrated you must feel to be without your TV, especially if you have experienced any difficulties scheduling a service appointment.  Although I do not know why there would be such a delay in locating a technician in your area, I apologize if you found this to be the case.

I would like to partner with you to find a resolution to this issue, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication).