Manufacturer Warranties and Protection Plans

[Aramoth]

Anyone having issues with their Panasonic plasma automatically shutting off when turned on?  The power led flashes for 12 times.

I have had a repair technician out on 3 seperate occasions.  First call was mid Sept. tech came out to replace a board.  Tv was flickering whenever there was more than 1/3 white on the screen.  TV was functional but still flickering.  Tech called in and ordered 2 more boards.  Setup yet another apt. 8 days out.  Tech comes to put in 2 new boards and flickering is resolved.  Not 10 mins after tech is gone tv auto powers off and won't come back on (led pwr blinks 12 times).  I call GS to let them know tv is not working.  Setup yet another visit.   Tech shows up for power issue with no boards.  Come in to watch the tv power off and led blink.  He brings in to tools, does not even bother to pop the back off to investigate the previous boards are seated correctly.  Just says yup we need to order parts and he needs to investigate the led blink pattern as to what that error is in the service manual.  So with that yet another 8day wait.  Tech comes with a board.  A board previously installed by tech #1 to fix the flickering issue.  Tech powers up tv with back off and it appears to be working.  Puts the back on wires up all the cables to tv and powers it on...to watch it power off and blink pwer led 12 times again.  Tech says needs to order parts.  Tech said he was going to order all 3 previous parts for next visit.  Now we are getting to a point where it's been almost 2 months no tv.  Sad part is from my first closed ticket price of parts and labor I could have bought a brand new Panasonic at BB for $1200.00

On the last visit from the tech which was 11/12/09.  I called GS and asked that they start the RMA process.  GS asked to talk to the tech who said he could not determine if the tv was unrepairable.  I don't see how installing the same exact 3 boards that have been replaced is going to resolve my issue. 

I do love how GS lemon policy make you have 3 completed tickets and open a 4th before the lemon policy kicks in.  At this rate I will be out of a tv for more than 3 months if they keep coming back to plop in parts using the same ticket that has been opened.  Best Buys old PSP was X # of repairs with a caveat of xx numbers of days of a repair window.  I had a previous tv that took over 45 days to get a part so the tv was replaced.  GS does not have a # of days clause.  So, I am forced to wait it out and deal with the 1 repair every 8 days until by some miracle the tech gets the right part replaced.  Lord knows he won't close this ticket.

[Dorothy-BBY Community Supervisor]

Hello Aramoth -

Allan, from our Community Connector team, will be reviewing your concern and reaching out to you early this week.  I appreciate your continued patience!

[Allan-BBY Community Connector]

Hi Aramoth,

Your post is not the type of experience that we strive to provide our customers, and I can assure you that I would be as frustrated as you are after this many parts being installed without resolution. I can also say that two months without a working TV would be two months too long for almost anyone.

After looking into your repair I can definitely understand you just wanting this to be resolved. I would like to work towards the quickest possible resolution for you, and I am sending you a private message to work towards that resolution. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

Hi Aramoth,

Your post is not the type of experience that we strive to provide our customers, and I can assure you that I would be as frustrated as you are after this many parts being installed without resolution. I can also say that two months without a working TV would be two months too long for almost anyone.

After looking into your repair I can definitely understand you just wanting this to be resolved. I would like to work towards the quickest possible resolution for you, and I am sending you a private message to work towards that resolution. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[typesdriver]

Aramoth, did you get any help from Best Buy regarding this matter? I just made my first post regarding my Panasonic 50" plasma. I'm having speaker problems and the repair shop wants to take the tv to their shop for at least 5 days to see if they can fix it! I need a tv, so I am hesitant to let them take it away.

[Cardel]

I purchsed a Panasonic TC-P54V10 Plasma in August of 2009 and started having issues in Feb 2010. The TV would shut off and the power LED would flash a number of times. I would have to unplug it for a period of time before it would start up again. The 1st service call, the tech came to my home and changed the board which has all the connections. The 2nd  was a couple of weeks later and they decided to take it to their shop. They had it on their test bench for over a week and couldn't find the problem even though I told them how many times the LED flashed. The # of flashes would tell the what the problem was. The TV was returned without a copy of the work order and the base and glass screen were scratched. When I complained to Panasonic on the 29th of March, they chose to ignore my email. Very proffessional of a company that size. Before my complaint I asked for a copy of the work order to be sent and they said I would get one by mail. After the complaint I wrote back asking again for a copy and they again chose to ignore the email. The issue has just resurfaced and I may have to take my case to the consumer protection agency since Panasonic doesn't seem to want to take responsibility.

[starhelper2587]

Are you only covered under Panasonic's warranty or did you also purchase a GS warranty?

[Cardel]

I should explain that I purchased my TV from Future Shop which is owned by Best Buy. I did purchase an extended warranty and I have written to Future Shop support and waiting  for a response.

[Adamtech Emerging Expert]

The forum is only able to service Best Buy in the US. Future Shop has their own community forum and Customer Care department. We would be unable to assist you through this forum.

[Nokia]

You can reach the Future Shop forums by going here. In addition, you can call 1-866-BESTBUY and they should be able to assist you.

[Cardel]

I realize that the forum is not for Future Shop customers but your member had asked if anyone else was having issues and I thought it would be valuable feedback.

Thanks