Manufacturer Warranties and Protection Plans

[markj64]

i currently have a on going claim with BB, in RE: to my 42 SONY TV, ihave renewed my PSP only to find out that the no lemon policy doese not apply. when i purcashed it all i recived was a letter asking to renew and a payment plan of 132.00 per month for 4 months, is what i paid. i have never recived any paper work or any letter stateing that the new policy would not cover the no lemon on a renewal. they only told me this after i requested that they replace the tv. the price of the tv was 2199.00 and the current repair is over 2300.00 which is coved. what is going on??????

[Allan-BBY Community Connector]

Hi markj64,

You should have received the terms and conditions of your renewed Performance Service Plan (PSP) in the mail after you agreed to renew your PSP, and I can definitely understand being upset about finding out what your renewed PSP covers after the fact. It is true that a renewed PSP would not have the no lemon clause in its terms and conditions.  If we determine that your TV is un-repairable, or uneconomical to repair your PSP should then replace your TV. I would like to look into your repair and do my best to resolve this for you so I am sending you a private message. To check your messages you should log into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting your concern,
Allan
Community Connector
Best Buy® Corporate