Manufacturer Warranties and Protection Plans

[Lugubrious]

On Day 23:

The service center dropped the old tv back at my house to await the arrival of my new one.  Went to bed after they dropped it off. 

Woke up yesterday evening and had a nice voicemail from Brian Dunn, CEO Best Buy.  Now that is what I call customer service!

I admit this did not go as fast as I would have liked it to, but after suffering through the days, I can see why it does take so long.

Thanks Allan for all of your help!

Anxiously awaitng July 16 and the arrival of my new tv !!!!!!! 

[Lugubrious]

Day 28:

Best Buy called today and scheduled the delivery of my new tv tomorrow 10:30 - 12:30. 

[Lugubrious]

Day 29:

New Samsung PN58B650 plasma television arrived today around noon.  Set up and running.  All seems well.

Thanks for the help Allan !!!!! 

[mstng87gt Trusted Contributor]

The answers we were expecting and hoping for. Congrats and goodluck with the new tv.  How's the picture by the way?

[Adamtech Emerging Expert]

I am glad we were able to get you a new TV!