12-15-2008 02:31 PM
I have read most of the horror stories on this form and have one of my own. I have a Sony 55 inch television that went out the week before thanksgiving. I called the 1-888-BEST-BUY to get a service technician out to fix it. I told the service center exactly what was wrong with television. The service technician showed up, who is a GEESQUAD technician, asked what was wrong with the television. First, why is this person asking what is wrong with it when they should have a ticket saying what the technician is there to look at and second what is wrong with the product. The lamp is out on the television and that is what is displayed on the front of the television down by the power light. The technician didn't even know how to open the T.V. to look at the lamp. So he get's it open and the lamp looks fine to him but we'll have to start there and get the lamp replaced. So I'm told 3 to 5 working days to get it shipped to me. So after 8 phone calls and 4 weeks to get the part, the t.v. still doesn't work. So I go to the local store to talk to a manager to see if they can help me. I had to convince that manager to even make the phone call to talk to corporate to see what is going on and what is the next step. Now I have to wait another 3 to 5 days for them to authorize them to exchange the t.v. with a like product or at the same cost. They must have a written order to tell all those that call that it will take 3 to 5 days to process your claim. They are no better then the medical insurance companies that do the same thing. I'm sure I'll be making more phone calls, having another technician come out to service the television because I'm not a authorized BEST BUY technician, before they'll finally say that the television is unserviceable before they'll replace it. This extended warranty/protective service plan is a bunch of crap, not worth the extra money and the service center has no clue as to what there doing. My money is going to going to another business to get the same deal that BEST BUY offers but with better customer service.
12-17-2008 10:39 AM
O.k. so now 30 days since the first call. Still no solution, so I send an email 2 days ago to try and get a response, since I'm not getting the phone call promised within 3 to 5 business days. What do they do? They send me a survey to fill out as there response. I hope they weren't expecting a good response from me.
12-18-2008 11:50 AM
12-15-2008 05:52 AM
The customer service center for BEST BUY is the WORST I have ever had the pleasure dealing with. I have the extended service plan for a television. It has now been 4 weeks since the last time I had a technician look at the television or a call from Corporate to get a status on the authorization to replace the television.
Any one that is making a big purchase from this establishment, I recommend not getting the extended service plan.
THEY DO NOT HELP YOU
12-18-2008 03:00 PM
12-19-2008 08:01 AM