Manufacturer Warranties and Protection Plans

[1sloteg]

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Adamtech wrote:

If the customer were always right, everything would be free.

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yea thats the atitude i hate .that atitude will get you nowhere but a angry upset customer the customer is always right ...no matter what !!! i am gonna stop shopping at best buy and maybe take my buisness to hh gregg ... there always nice and if a product malfunctions take it back on the spot or refund thanks thats my .02

[Nokia]

No, the customer is not always right. Adam is using the example of a customer walking into a store and saying "give me everything you have for free." Obviously, that would not happen. And no HH Gregg does not have that policy. They have the same policy as BB.

[Adamtech Emerging Expert]

This is a direct quote of their return policy:

An exchange or full refund will be made if the following requirements are met:

• You must have your original sales receipt.
• Merchandise must be returned within fourteen days of the original purchase date.
• Merchandise must be in its original condition and include all original packing materials,accessories,product literature and warranty cards.

[Nokia]

So they have an even worse policy. Awesome.

[Adamtech Emerging Expert]

At least Best Buy offers 30 days on most items.

[Allan-BBY Community Connector]

Hi mommyjamieg,

I’m sure as a mother of children the prospect of waiting to get your TV repaired isn’t something you’re looking forward to, and I’m sure this is even more upsetting given the fact that this TV has not been functioning three previous times in the last eight months.

It does sound like the technician that diagnosed the problem with your TV suggested renewing your Performance Service Plan (PSP) when you expressed that your PSP would be expiring soon. We do allow customers to renew their PSP once prior to it expiring in order to provide extended coverage on their products.

I would like to personally look into this for you, and work towards the quickest possible resolution for you. I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,