Manufacturer Warranties and Protection Plans

[dawncjohn]

Josh,

Thank you for the apology and I hope you will learn not to imply BB customers are "unworthy".  We trust in Best Buy when we spend thousands of dollars with them.  We trust that when we are told "not to worry" that we won''t have to worry.  We trust that when we are convinced we need a service plan for total peace of mind that we won't end up in these crazy forums. 

I want this nightmare to end and it could if BB would just meet us half way (or even 1/4).  Is that really too much to expect? 

[b12njoy2010]

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dawncjohn wrote:

b12njoy2010 - you obviously still have some serious issues about your experience.  You're kidding me about the Dynex right? 

You're not really Josh are you?  I guess it shouldn't surprise me if BB puts users on this forum to try and break down anyone with negative options. How truly sad that would be. 

p.s. This forum is supposed to enable consumers to discuss their experiences with others in similar situations.  I seriously hope you are kidding.

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Yes, I am kidding  you.

I was just trying to highlight how absurd this PSP bolognie is. I am sure you didn't expect to be in a tug of war over a refresh rate.

BB doesn't need to put others on here to "try and breakdown anyone", Trust me they know how to do that themselves.

Dawncjohn, It took me 8 days and 8 emails just for a Executive Resolution Specialist to mail me a copy of my receipt last month. I had to file a couple of BBB complaints before I was able to get back the hundred bucks in tax out of that shady deal.

Dawncjohn, did you get a chance to read my post from Tuesday night? It got deleted. I posted about the fact that I had bought a TV last summer from BB and I decided to cancel the GSBTP on that and I got back about 120 bucks. In that post I also boasted about the fact that my local BB didn't even want to sell me the GSBTP after I was done with them

[JoshSB]

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dawncjohn wrote:

Josh,

Thank you for the apology and I hope you will learn not to imply BB customers are "unworthy".  We trust in Best Buy when we spend thousands of dollars with them.  We trust that when we are told "not to worry" that we won''t have to worry.  We trust that when we are convinced we need a service plan for total peace of mind that we won't end up in these crazy forums. 

I want this nightmare to end and it could if BB would just meet us half way (or even 1/4).  Is that really too much to expect? 

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Again, I was not trying to imply you in particular are unworthy by any measure of the imagination as a customer.

I was simply trying to state that according to the service contract the store technically replaced your TV with the correct one, as the CC who is working your case seems to be telling you (unless I massively misread the thread). And if they choose your replacement then it is considered fulfilled once they give you the new product. I understand how frustrating it can seem when you are dealing with a replacement and the one you are getting is massively cheaper than the one you originally purchased.

Also, unfortunately you will not be able to keep the old TV, because Best Buy/Insurance Company want to sell it for scrap and get what they can get for it.

[dawncjohn]

Well thank God you weren't serious!  I was honestly starting to think that everyone in this forum was an employee.  Josh is actually being pretty decent, so I have no more complaints there, and you were right that I shouldn't have been so hard on him - sorry Josh! 

It scares me to think how angry people get about this store.  There's a joke about K-Mart being called "came apart" but I have to say that I've never had any problems returning things there, but then again, I've never spent $2,000 on a single purchase with them.  It makes you wonder though why we are led into the bright blue lights of Best Buy in the first place?  Why not just shop at the bargain stores that have been around for ever?  Why does the promise of having a "Geek Squad" appeal to us in the first place? Why can they delete what you posted, it's a free country?  All these questions but no good answers.  Just lots of angry, disatified customers. 

My only "soft spot" with Best Buy is that they don’t make the electronics they are selling, so I guess it's not all their fault.  If decent, quality products were being manufactured/sold we wouldn't be here would we?  From what I hear the new 1080p, 120 mHz, aren't guaranteed to be any better and you still have a 1 in 3 chance of getting a lemon

I'm still waiting to hear if the TV they are offering as a comparison will be off sale come Sunday.  We just want a TV that works at this point, but why should we get the sale price as credit when we are already loosing $1,400? 

p.s. my JVC shed a tear when you compared it to Dynex

[b12njoy2010]

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dawncjohn wrote:

From what I hear the new 1080p, 120 mHz, aren't guaranteed to be any better and you still have a 1 in 3 chance of getting a lemon

p.s. my JVC shed a tear when you compared it to Dynex

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Well, I have had 3 Samsung lemons, just FYI.

Can I confide in you dawn? I broke down into tears at Best Buy. Not just over the $$$, but because the incompetent way they were trying to convince me to take the money and run.

I was told that I shouldn't be so aggressive because if they really had wanted to they could of just gave me 500 bucks. I was told they were doing me a "favor". I wasn't too offended by that because I expected it.

What I didn't expect was them to tell me that if I insisted on getting more than 999 they would all get "written up". What ever happened to it's BB policy or it's not BB policy? I tried to tell this BB employee to please not go there, because my husband has been laid off for more than a year and I didn't appreciate it. Anybody else would have probably backed off, but not this BB employee. Without hesitating he told me, that he was serious and it wasn't a joke. Believe me I was livid! And when I get livid I tend to cry.

I went to Best Buy to execute a contract, I didn't go there so their employees to play good cop/bad cop or tell me that I was going to get them all "written up". I felt I was being pretty reasonable. They had told me 999 and I felt that I should get 1349, so I begged the Store Manager "meet me in the middle" and I would take the 50" Panasonic and consider this issue resolved. But they didn't want to do that.

SO my head is still spinning why they would even bother doing the switcheroo on me and giving me the 1089 credit even though they still made me pay the tax and I was still going to be out over a hundred bucks.

I should have got the full credit to begin with, 42" DLPs do not exist!

[dawncjohn]

I'm really sorry to hear about what happened with you.  Maybe Best Buy should add a "therapy for post-traumatic PSP sufferers" forum to this board.    I bet it would get 1000 hits the first hour it appeared. 

Honestly, I don't think any brand of TV is reliable these days.  We're really bummed about our JVC, because this TV should have lasted 10+ years, not 3.  Maybe it's time to start reading books again?

Take care.

[b12njoy2010]

All anybody wants is to be treated fairly.

As you have read in my previous post, Best Buy told me for 2 hours that the best they could do for me was 999. Regardless, of what TV I chose to leave with, that was definitely not a fair offer. I paid 1349.99 for my DLP and another 399.99 thinking that I was guaranteed a DLP TV.

I am not sure if the store I went to had any DLPs in stock, because I was never made aware of it. Even if they had, the cheapest DLP at Best Buy was selling for 1199.99 that day.

It's not fair for Best Buy to expect me to come up with $200 out of my pocket to get a DLP from Best Buy.

Didn't I already pay $399.99 for that privilige?

Then when I complained, they told me sorry too bad a 50" is an upgrade compared to your 42" DLP!

Dawn, they really have no shame.

What do you think? Should I have paid another $200 for a DLP?

[dawncjohn]

I think that neither one of us read the fine print on our "black tie" plan and that's why we are in this regrettable situation.  I also think that we have learned a valuable lesson, and perhaps by writing about it, we will prevent others from falling victim to such schemes.

Any company offering a warranty should be legally bound to thoroughly discuss what it covers (or doesn't cover), prior to convincing you to buy it.  It's too late once you get home and read the entire thing and they know it.   Also, unless you're in the electronics business, how are you supposed to keep up with refresh rates, aspect ratio's, display resolution, etc.  They throw those words at you when you are shopping, but they know that most of us don't know what they mean.  We simply trust them. 

Also, if TV's have become so disposable, and depreciate at such a rapid speed, why are policies even sold for them?  The prices should be lowered, and they should be sold "as is", with the exception of the manufacturer warranty (which should be free for the first 2 years). Let me tell you, if the Honda we purchased for $23,000 is marked down to $7,000 three years from now, I'll have a heart attack!

I honestly don't think either one of us is unreasonable, we are just very angry that we got a "lemon" without any lemonade.

Thank you for listening to me vent and for sharing your story.  It's not getting either of us anywhere, but it does feel good to have your feelings validated! 

P.S.. If any BB representatives are reading this, PLEASE talk with store employees about making sure customers understand what's involved with a PSP claim, should anything go wrong with their purchase.  It would drastically cut down on the number of negative posts out there and just think of what it would do for your business.  Maybe you could go back to worrying about the quality of your merchandise, instead of pressuring your sales clerks to sell PSP's. 

[Nokia]

It's impossible to thoroughly discuss a service plan beforehand. If that was required, that part would take a minimum of 20 minutes. I don't know about you, but when I go to buy an item, I don't want to have to wait a few hours for each customer to be educated by a lawyer about the risk they are undertaking. It's much more efficient to have each person be responsible enough to take the necessary precautions when entering into a contract.

I'm sure you researched the TV before you bought it. Why wouldn't you research the service plan? You can always come back within your return period and return the warranty.

[b12njoy2010]

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Nokia wrote:

I don't want to have to wait a few hours for each customer to be educated by a lawyer about the risk they are undertaking. It's much more efficient to have each person be responsible enough to take the necessary precautions when entering into a contract.

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I think many customers assume that they are mitigating their losses when they purchase a service contract. However, service contracts themselves can be a nightmare.

In my case I foolishly increased my exposure by about 30%. It was definitely a lapse in judgement that caused me 3 years of inconvenience and frustration.

Fool me once shame on you; fool me twice shame on me.

Dawncjohn, Best Wishes to you and your family.