02-15-2009 06:26 PM
I have a delima, I recently (less than a year ago) had to replace my 360. When I bought the new one I purchased the PRP Plan.
Just today I started getting the error code E-74 which is a hardware failure.
To make matters worse, I cannot, find the receipt or anything.
What do I need to do?
Also, is my 360 even covered for this type of hardware failure?
I want to thalk anyone and everyone for their responses in advance.
02-15-2009 10:36 PM
That's why you get a Reward Zone card, it will track all your purchases.
But since you have a service plan, Cust. Service, or most Geek's should be able to find a dupicate receipt for you.
As for the error code, I'm not 100% certain and I'll pass that to someone else
02-16-2009 03:06 PM
A reward zone agent should be able to pull up your purchase history, as long as you used your reward zone card toward the purchase of your XBox. Even if all you personally can pull up is the last 90 days, a RZ agent can bring up purchase history from years back. So, I would definitely call in and talk to Reward Zone. :-) Good Luck!
02-16-2009 03:08 PM
02-18-2009 12:16 AM
Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.
02-18-2009 02:23 PM