Manufacturer Warranties and Protection Plans

[TechSavvyChick]

So you actually think Fry's and amazon will agree to what your asking to do over BB? Neither of them would honor it if the warranty has expired, even if it's only 3 weeks. At least BB is attempting to work with you from what you said on the "written promise". It sounds like your just being a little impatient about the whole thing. These things take time. Plus you're asking them to do something that they DO NOT have to do. You can't expect them to solve your issue within one weeks time. Especially around the holidays. Be patient. Yes its frustrating not having a TV that works but, Haven't you heard that "you catch more bees with honey?"

[vcholman]

I was not expecting Amazon or Fry's to repair my TV. I was considering them if I choose to replace it. Several days ago a guy named Ryan said Allen from BB would be contacting me. Have not heard from him either. Until I desire to buy or have it repaired I will keep trying to work with BB. Perhaps they would offer a good discount to keep my business. If they did, of course I would purchase another extended warranty.
Merry Christmas to everyone including Best Buy

[TechSavvyChick]

I wasn't talking about Fry's or amazon doing the repair. I was saying, if the shoe was on the other foot and you purchased from them in this instance. Do you really think they would pay for repair out of their pockets if it was out of warranty, regardless if it was out 3 weeks? I would think not. Being upset with BB in this matter seems to me a way to try and get what you want without it coming out of your pocket. And truth be told, it's not to say BB won't help you out either. But just because you might be at a inconvenience doesn't mean you should hold BB liable for a manufacturers mistake. It's unfortunate that you just so happened to pull the bad luck straw. In my option, your putting blame on someone that doesn't deserve it in this instance. Also having the "you better fix it or else" attitude just makes it look like that you feel that they owe you something. Which they don't.

I do hope that you have a merry christmas.

[vcholman]

Thank you
At this point I don't expect them to repair it, if they do that would be great. This whole experience is making me tired. It would be appreciated if they would meet me half way and offer a good discount to purchase a new tv. If not I found a person who sales rebuilt light engines for $300. I need to wait and see if BB will reach out, if not then I need to decide if it's worth investing $300 into a 4 yr old tv. The old CRT tvs would last for years. These new HD tvs all seem to have problems after a few short years.

[TechSavvyChick]

True, technology seems not to go as far as it once did. All we can do is make educated guesses. I cross my fingers as I say this but my pioneer plasma is going on 5 years with no problems.

[Allan-BBY Community Connector]

Hi vcholman,

I can certainly understand you being upset that your Performance Service Plan (PSP) expired right before you were able to arrange for service on your TV, and I truly am sorry for all the aggravation this has caused you. I do see that Brian on our Executive Resolutions team has been in contact with you, and it looks like he was able to provide you a resolution in this matter. I truly wish you the very best, and if you do need further assistance I would suggest reaching back out to Brian on this.

Thanks for posting,

[vcholman]

It's been a few days since my last posting and I thought to bring this POST to a close, the right thing is to give a final update on my warranty situation. I honestly believed I had a good argument regarding my defective Mitsubishi DLP even though the warranty had just expired. My determination was to keep researching to find someone in management at the right level that would listen and understand. The generic 800 Best Buy phone number will only get you to someone in a 3rd world country who has limited authority. I focused on the corporate headquarters in Richfield, MN. I feel it is only right to keep the persons name who I spoke with anonymous.  

I directed my attention to the Executive Resolution department. Best Buy agreed to compensate by offering a in-store credit towards the purchase of a new television. The amount offered was very gracious and it covered all but $100 towards a new 60 inch LED television. I was only required to pay the tax on the $100 and of course I purchased their 4 year protection plan. I offered my gratitude and I'm very pleased with the out come. Because of Best Buy's good will to protect their image and to uphold high standards in Total Customer Satisfaction, I will continue to be a customer with this company.

Sure I was very lucky, but like many people when they hear "Sorry there's nothing we can do for you" from the first person they talk with; they accept it as final. This is America and I honestly believe at the top of the corporate ladder the executives want to protect their companies reputation to continue to be successful and of course profitable. Please if anyone believes they have a good case/argument stand-up for yourself and work your way up the corporate chain. If you succeed, then your determination will have paid off; if you fail, then you can be content that you gave it your best shot.

For me, I was very fortunate. My new LED TV is beautiful and I got a better deal then by having it repaired. Something different could have gone bad with my old TV a few months later, as it turned out; I'm protected for another 4 years.

Thank you Best Buy and Mr. B

Vance