Thanks Allan,
I do think that my situation here is very serious and that someone should look into why this happened and to get it straighen out internally. It will not help me but you might avoid angering customers in the future. My situation has blown over and is getting old. The store thinks they have answered and Geek thinks they have answered. Neither has answered. The store cares but how can they assure me beyond the're word, they cannot as the entity who authorizes the service, Geek. says it does not exist.
I have no issues with replacing the bulbs, I have done so already on one and just need to find out how to replace the other which is inside. If there is any info you can send me on this I would appreciate it. I still disagree that burned out bulbs should not be covered, they should.
I also understand that any parts missing at purchase time is my responsibility. I have already ordered those parts.
Both of the conditions above I understood before I started this thread.
What I cannot get a straight answer on:
(1) Is this microwave covered under the extended warranty I purchased from the store? The store says yes, two calls to Geek says no, that the warranty is not valid and will not be honored. The store says don't worry you are covered. My calls to Geek, I wish I had her name, told me twice, you are not covered very firmly. She was nice. I asked how can the store sell something that is not valid. She said this happens and to take it up with the store.
(2) If I need service in the future beyond the items above that I purchased what's going to happen? What is the next rep going to tell me? I do not want to find out that I am not covered then. I would like to know now from Geek Squad, not the store.
(3) Will I be able to get service in my house or do I have to bring it in? This is a mounted microwave. I will not be bringing it in. The store has alredy hinted that since i had it installed professionally that I would need to bring it in.
I have already decided that I am getting my money back for the warranty. It really is worthless to me at this point. Even if someone on this site tells me different I still need to make that call to Geek to get service and when they tell me again "your not covered" what do I do then? Go thru all this aggravation again no way.
The situation is I was sold a warranty that looks like will it not be honored in the future. How can a salesman sell you this but it not be valid? Sorry, that was a stupid question.
I only found out about an invalid warranty because I tried to get service, if I had not called BB would have gotten away with selling me a pamphlet. If the Geek tech told me that those items above were not covered as they were present prior to buying that would have ended this and I would never have posted. Happy no about the bulbs, but I understand.
Someone needs to be educated about their jobs:
(1) Store Sales guy
(2) Phone Geek Tech
One or the other or both....
Thanks again for responding.
Paul
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