Manufacturer Warranties and Protection Plans

[really]

Has anyone been thru this procedure with Best Buy??  I have and its ridiculous..I have been waiting and waiting..told takes 3 days and well been a week..now being told item didnt get shipped out till later so Escalation was delayed..but it has still been 3 days even with the delay..asked if I could know the deal with it by noon said no way possible..I was on hold for over an hr..drained cell minutes...I am stressed over this when I shouldn't be..Thanks Best Buy !!  My claner has been sent out thru them 6 times..thinks its a lemon by now..dont you?????  Its should have been escalated no lemon request on the 4 th time by what I was told..just someone not following thru witrh procedures..one less thing for them to do..just send it off for repairs the easy way out.  I need a cleaner..hello  any similair experiences??

[Nokia]

What is being repaired? Your claner?

[Agent_Will]

I can't imagine being without a vacuum for more than a couple days.  I'm the kind of person that if the floor stays dirty for more than a day or two I freak out.  If you're anything like me, this must really be frustrating.  I can tell you that based upon your repair history, you appear to qualify for no lemon, however it must be approved by a technician at your service center.

I've emailed a few contacts at the Davenport service center with your repair history and hope for a response later today.  If all goes well, you could very well have a new steam cleaner by tomorrow, but I make no guarantees. 

[Agent_Will · Accepted solution]

You're all set for an exchange.  Just take whatever paperwork you have into your nearest best Buy and they'll get you all squared away.  Sorry about the amount of time this has taken, im sure it must have been a real headache for you.

[really]

Thank you for looking into my situation.  But I want to ask you something..why do you have that comment " but then again..what do I know"?? thru out your replies.  I would have to say you know alot..cause you took the time to look into this and get a repsonse so You know alot..you knew how to do something .  Thanks