07-28-2009 10:06 PM
I just had my camera "junked out" a warranty term from Best Buy. However, when I got my new camera, I was required to purchase another new protection plan. My previous plan still had 8 months or so remaining. Why do I have to purchase a brand new warranty? Why can't it transfer over?
What happens if I purchase a new camera and the next day I have it "junked out" I'm out 45 dollars or so and have to purchase another plan? Does that seem fair or just? Insurance plans aren't made for this.. Sounds like a class action suit. Please replay..
07-28-2009 10:13 PM
lol im going through the same thing but they do not have a new 1 to replace mine i bought what to be a 5 year warranty but it was only 2 year and i lost 6 month i think it is a scam to get you a floor model replacement and make you buy a new warranty good luck bud i feel your pain
p.s. call your attorney general on this for consumer fraud i am
07-28-2009 11:14 PM
Hi there and welcome to our Community! I can definitely understand the confusion! If you unit is replaced under Geek Squad Black Tie Protection, the service plan is consumed during the exchange. Remember that it was this service plan that provided for the exchange. Now, on the new unit, you are not required to purchase a new plan but you are encouraged because it was this plan to replaced your previously broken camera.
If the unit is exchanged within the first year, the Geek Squad Black Tie Protection is NOT consumed unless the unit has suffered accidental damage and is being replaced because of such.
07-29-2009 05:13 PM
I can definitely understand being upset about being asked to purchase another service plan when your camera was approved for replacement by the service plan covering your camera.
If your camera was replaced by the manufacturer’s warranty your service plan would have been carried over to your new camera. Your service plan is intended to repair your camera not replace it, but under some circumstances your service plan would replace your camera. In the terms and conditions of your service plan it does say that if the service plan replaces your camera it is considered fulfilled, and you would need to purchase a new service plan if you wanted to provide coverage on the new camera beyond the manufacturer’s warranty.
If a camera that is covered by a service plan you purchased from us breaks the day after you purchase it the repair should be covered by the manufacturer’s warranty, and if the manufacturer ends up replacing this camera your service plan should be carried over to your replacement camera.
I would like to see if I could make you feel a little better about this experience so I am sending you a private message. To check your messages you should make sure you are logged into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,
07-29-2009 05:16 PM
08-01-2009 03:08 AM
But you are not helping, only typing the words, "Attorney General's Office" in every post.
08-03-2009 01:44 PM
This is a concern that we see quite often at my store. The thing to consider is what would have happened if the protection plan had not been purchased. It is becauseof the protection plan that we are able to offer the customer the replacement. And as stated previously, if a product is replaced under a Product Service Plan, the plan is considered fulfilled. Why not get the advantage of the full terms of a new protection plan rather than whatever is leftover of the original one?