Manufacturer Warranties and Protection Plans

[KINGOFALLSARCAS]

6 month old 50' Panasonic Plasma tv under warranty but still paid $350 for Black Tie from Geek Squad(laughing).  One month now and still nothing done to fix tv.  Sad.

[KINGOFALLSARCAS]

You know what, 5 days for the guy to come to diagnose, 14 days for first wrong parts to show up, 8 days after that guy shows up with no parts

[Adamtech Emerging Expert]

I apologize for the delays in your repair. A member of our Communities team can look into the repair and assist you with it. You should hear from them in the next couple of business days.

[Dorothy-BBY Community Supervisor]

Hello KINGOFALLSARCAS -

Allan, from our Community Connector team, should be reaching out to you in the next few business days.  Thank you for your continued patience.

[Allan-BBY Community Connector]

Hi KINGOFALLSARCAS,

I’m sure it was extremely frustrating waiting a month to get your TV, you have only owned for six months, repaired. I do show that the technician was out this morning and installed the second part, and I show this part has resolved your issue.

I sincerely apologize for how long it has taken us to repair your TV, and I am sending you a private message to pass along some additional information. To check your messages you should log into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks, for posting,