02-26-2012 12:31 PM
My 40" 1080p Samsung developed burn-in lines for the second time and instead of repairing it you wanted to replace it. I went to the store thinking I would recieve a new 40" Samsung or the value of a 40" Samsung. What I got was a Best Buy card with $400 on it. The cheapest 40 " Samsung was in the $550 range. I realize that TVs are much cheaper now and I did not expect to get the $1200 I spent on the origional but I did expect a Samsung. I would have spent quite a bit of money and upgraded to a 55" Samsung that night but the whole thing left a bad taste and ended up spending my credit on a lower quality TV. I then went to Sam's Club and bought a new TV for my living room.
On top of this the store wouldn't honor a 10% off TVs coupon I had but thats a whole different story.
This former silver reward zone member is done with you guys and I plan on letting everyone I know about my experience.
02-27-2012 03:19 AM
02-27-2012 09:00 AM
"Unfortunately, brand is not taken into consideration" Brand = Build Quality. So what you are saying is "Unfortunately, build quality is not taken into consideration"
The 10% off was in a coupon book that was sold by my son's school for fund raising. Evidently they told the creator of the coupon the exact wording to use and signed a contract with his company. They changed their minds as soon as someone tried to use it. I was told there is a piece of paper “somewhere” in the store that says they won’t honor it.
02-27-2012 03:43 PM
02-27-2012 05:55 PM
02-27-2012 11:15 PM
Of course there are exceptions like Vizio, but for the most part I totally disagree with you. There is clearly a difference in quality of construction. I paid a premium for that quality when I bought my original TV.
As for the coupon book, it was not a typo. It sounded more like it was someone at Best Buy going "OH CRAP! You can't do that!" well after the fact. The sweet old guy who does those coupon books was very embarrassed over the whole matter. Best Buy should take lessens in humility from him. It sure would beat the condescending grin I got at the store.
02-29-2012 09:53 AM
02-29-2012 10:09 AM
I love your solution! You think I should go back to Best Buy and spend more money so I can get a replacement TV that is on par with my original. I was thinking Best Buy should have replaced it with one of equal quality to begin with. I can't imagine how I got such a silly idea in my head!
03-02-2012 04:52 PM
I do see that your 40 inch LCD TV purchased on 9/1/2008 was approved for replacement by your Performance Service Plan (PSP), and I really am sorry that you are not happy with what you are being offered as a replacement.
The store that processed this replacement should be replacing it with the most comparable model, and this determination is made by us (per the terms of your service plan). I can say that we are not required to replace a TV with the same brand, but the store should be offering the most comparable model.
It sounds like you understand that technological advances that happen over time can result in the replacement TV costing less than you paid, but that you feel like the Toshiba you received as a replacement is not truly comparable.
I am sending you a private message to discuss this further, and hopefully we can end up getting this resolved for you. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,