04-04-2012 12:36 PM
i just bought a new phone from best buy with a new plan from At&T and Black Tie Protection Plan ( march 17, 2012). after two weeks i accidentally drop it on the water. then i brought my iphone to best buy to get it fix but they told me that their going to replaced a refurbished phone.
Is it worth it to get a refurbished phone? what if theirs something wrong with the phone that they gave me and i just used it for 3 days. am i still qualified for the return and exchange policy because it hasn't been a month when i purchase it?
04-04-2012 12:46 PM
04-04-2012 02:31 PM
Since it's damaged, you would have it sent in for Rapid Exchange repair under your coverage, which provides you with a refurbished model replacement back within 5 business days. If anything else was to happen within your coverage that necessitates repair, you would continue to receive a refurbished replacement back throughout the lifespan of your plan.
I hope this helps!
04-04-2012 07:42 PM
04-05-2012 12:08 AM
wow i didnt know that man that really suck.. i read about having refurbished phone and i dont think its not good. what if i have the insurance at at&t company. thier saying that if u lost or stolen or damage the phone.. thier going to replaced it with a new iphone is it true.. i really want a new phone not refurbished one. PLEASE HELP!!
It may very well be true, and I can only speak to my own experience with my carrier, but their insurance provides a replacement phone for a cost every time. Granted, it is not the the large sum that purchasing a phone outside of a contract is, but I would still have to pay each and everytime I needed a replacement.
I personally would have no problem with a refurbished replacement, but I can understand folks hesitation.
04-05-2012 02:05 AM
04-06-2012 08:10 AM
04-06-2012 11:42 AM
And remember, that without Black Tie, you'd be purhasing a whle new phone at full price, if that's any consolation to you.