12-27-2008 09:32 PM
12-28-2008 04:19 PM
Unfortunately, not every BBY employee explains things this way. For all of the thousands of employees pitching dozens of PSPs every day, not one of them ever gets the info wrong, mentions replacement, or promises something that isn't true?
I've been pitched my share of PSPs and the information varies widely among stores and employees. Some pitch it by the book, some don't. I've seen people buy the PSP without ever receiving the PSP pamphlet.
12-28-2008 04:25 PM
I find that hard to believe. While employees might not be paid directly (therefore not "incentiveized" or "commissioned") I'm sure there disincentives for not selling them - e.g. you don't have a high enough PSP attach rate, you lose your job.
PSPs are too high a margin product for management not to have the employees push them.
If you don't think I'm right, stop selling them and see what happens.