Manufacturer Warranties and Protection Plans

[Sassums]

I apologize for the comfusion, but the service plan that is sold with Laptops, is a service plan, and if the laptop is to be replaced, they will get you something with like specs to the one being replaced, if they do not have something similar, they will give you something better, not worse.  However, if you choose you would like to upgrade, they normally work something out with you.

[Sherlock]

Unfortunately, not every BBY employee explains things this way. For all of the thousands of employees pitching dozens of PSPs every day, not one of them ever gets the info wrong, mentions replacement, or promises something that isn't true?

I've been pitched my share of PSPs and the information varies widely among stores and employees. Some pitch it by the book, some don't. I've seen people buy the PSP without ever receiving the PSP pamphlet.

[Sherlock]

I find that hard to believe. While employees might not be paid directly (therefore not "incentiveized" or "commissioned") I'm sure there disincentives for not selling them - e.g. you don't have a high enough PSP attach rate, you lose your job.

PSPs are too high a margin product for management not to have the employees push them.

If you don't think I'm right, stop selling them and see what happens.