Manufacturer Warranties and Protection Plans

[BitterSeth]

According to my BB store, my PC was shipped to the repair center on June 30. A few days later they said parts were ordered. Today the service center said it's not in their system. Now have waited for 3 hours for a call back. My computer is gone!

[Elizabeth-BBY Community Supervisor]

Hi BitterSeth,

I've asked Aaron, one of our Geek Squad Community Connectors, to look into this and follow up with you.  You should hear from him within the next few business days at the most.

Thanks for your continued patience,

[Aaron-BBY Community Connector]

Hey BitterSeth,

Repairs are rarely a welcome prospect, and I can imagine how frustrated you must feel to be without your computer. Although I do not know why you might have received such conflicting information from one of our service centers, I apologize if you found this to be the case. I would be equally disappointed in a similar situation.

I would like to take this opportunity to gather some additional information from you, so please keep an eye on your private messages (the letter icon in the upper right-hand corner of the page) for further communication.

[BitterSeth]

Having a 2 month old computer break is frustrating. Taking over a month to repair it is ridiculous. I just don't know if I should blame BB, Gateway, or both. I blame BB for a lack of communication at least. And my estimated completion date was 6/23. I replied to the PM. I do thank you for your time.

[Adamtech Emerging Expert]

I hope we can get this resolved for you BitterSeth.

[BitterSeth]

I appreciate the PMs I have received here. The BB store just seems to be trying to humor me with conflicting information. I expect better for a $1300 tower. I can't check the status online because the final page times out on my PS3. Thanks for everyone's continued help.