Manufacturer Warranties and Protection Plans

[FedUpRachel]

I have previously posted my headache with the PSP plan on my refrigerator. These issues were supposedly resolved. I have lost the entire contents of my fridge and freezer repeatedly. The last time this occured I fought to get a new fridge (good times). During this drama I was told to submit my insurance claim to a different address than my previous claim. Lo and behold I never received any compensation. I made Best Buy corporate aware of this and they asked that I fax them said claim and they would handle it personally. I wait the required 6-8 weeks for the check. And you guessed it, it never arrived. I thought I paid the extra $200 dollars for this wonderful service plan but in truth it is more of a head ache. Best Buy is truly disappointing from the store level right on up. I am so tired of fighting with you.

[Ryan-BBY Senior Social Media Specialist]

Hello FedUpRachel -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[biff]

According to the TaC for Black Tie, the food spoilage can only be claimed once, which I personally think is BS, because if the fridge is fixed correctly the FIRST TIME, then maybe you will not receive further troubles.

[FedUpRachel]

I am familiar with that policy. Over the past six years I have purchased 3 separate refrigerators and PSP contracts. I have had over a dozen repair calls for no cooling on them. Best Buy was never able to schedule these calls for days after I reported the issue. My unanswered claim was on the second plan. I had previously filed a claim on the first.
Thank you for your help.

[FedUpRachel]

Good evening. I am just curious as to when Jesse may contact me? It has been 48 hours and no email, call or message. Thank you for your help.

[FedUpRachel]

Again...will anyone be contacting me concerning the above matter? Best Buy sure is great at lip service. It's a shame there is no follow through. I would appreciate a call or email today.

[FedUpRachel]

More Problems with Service Plan on Fridge
FedUpRachel (New Member)
Mar 12
I have previously posted my headache with the PSP plan on my refrigerator. These issues were supposedly resolved. I have lost the entire contents of my fridge and freezer repeatedly. The last time this occured I fought to get a new fridge (good times). During this drama I was told to submit my insurance claim to a different address than my previous claim. Lo and behold I never received any compensation. I made Best Buy corporate aware of this and they asked that I fax them said claim and they would handle it personally. I wait the required 6-8 weeks for the check. And you guessed it, it never arrived. I thought I paid the extra $200 dollars for this wonderful service plan but in truth it is more of a head ache. Best Buy is truly disappointing from the store level right on up. I am so tired of fighting with you.
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Ryan-BBY (Community Connector)
Mar 12
Hello FedUpRachel -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

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biff (Trusted Member)
Mar 12
According to the TaC for Black Tie, the food spoilage can only be claimed once, which I personally think is BS, because if the fridge is fixed correctly the FIRST TIME, then maybe you will not receive further troubles.
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FedUpRachel (New Member)
Mar 12
I am familiar with that policy. Over the past six years I have purchased 3 separate refrigerators and PSP contracts. I have had over a dozen repair calls for no cooling on them. Best Buy was never able to schedule these calls for days after I reported the issue. My unanswered claim was on the second plan. I had previously filed a claim on the first.
Thank you for your help.
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FedUpRachel (New Member)
Mar 14
Good evening. I am just curious as to when Jesse may contact me? It has been 48 hours and no email, call or message. Thank you for your help.
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FedUpRachel (New Member)
8:41 AM
Again...will anyone be contacting me concerning the above matter? Best Buy sure is great at lip service. It's a shame there is no follow through. I would appreciate a call or email today.
Reply
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Kudo 0

[Jesse-BBY Community Connector]

Hello FedUpRachel-

I am terribly sorry to hear about the issues you are having trying to get your food spoilage claim taken care of.  I can imagine how incredibly frustrating this is and I want to what I can to help.  I am sending you a private message to gather more details around this in order to see how I can be of assistance.  To check your private messages make sure you are logged into the forums and click the envelope icon on the right side of the page.

Respectfully,

[FedUpRachel]

I got the private message and responded twice. I still have received no reply. I want my $200. I am sick and tired of chasing your team down. I cannot believe you are ignoring me. Rectify this situation before the end of the week.