Manufacturer Warranties and Protection Plans

[meseleto]

Hi everyone,

I walked into Best Buy in Sioux Falls, SD one day to turn in my Zune HD which had been shattered and replace it with a IPod Touch. I picked out the size/color I wanted but when I handed him the Zune he said I would need to come back when I had the usb cord or they wouldn't be able to ship it where it needed to go. He said that I could still purchase the Ipod Touch now and when I brought back the usb cord, they would be able to refund the difference back on my credit card. I said fine and came back about a week later.

When I came in this time they said that I needed to bring the original earphones with it to. I told them that the guy I spoke to earlier never mentioned that and I would have never bought the ipod touch + all the songs/apps I have purchased if I knew this. I talked to them for about an hour and they said they were going to order the zune earbuds from the store and I would just have to pay for that and I would get them. They brought me to a manager and she said that they couldn't do that anymore because the store was out of it but she would take down my information and let me know when some would come in to their warehouse.

I waited about 2 weeks and I never heard back from her. I called and spoke to another person on the phone and told him the whole story. He said he new the supervisor I was talking about and said he would call me with an update. It has been weeks since I have heard back from them.

I am so frustrated right now. I feel like $200+ has been stolen from me because of a pair of $7 earbuds that they no longer carry anymore. Can anyone tell me how I can get this resolved? This is going on for almost two months now and everybody I talks to say they will call me but never do.

Any help would be greatly appreciated.

Thanks!

[Justin-BBY Community Connector]

Hello meseleto, 

I've already started working with you through another social media channel about this issue, so I'll continue communication through there.

I'll talk to you soon!